Anne Clero, Customer Relationship Center Manager at Entoria, shares her experience with the tolk.ai chatbot solution.
Entoria's biggest problem was with requests for third-party payment cards. Employees were overloaded with calls concerning the same request.
Today, Entoria has succeeded in filtering requests thanks to the chatbot. Employees can now focus on the qualitative rather than the quantitative aspect, which is now handled by the chatbot.
Anne Clero emphasizes the ease of use of the tool, which requires no computer skills.
Thanks to the chatbot, Entoria is seeing remarkable results, with a 56% drop in incoming calls, as well as a 95% automation rate without human intervention and a 94% customer satisfaction rate.
