Anne Clero, Customer Relationship Center Manager at Entoria, shares her experience with the tolk.ai chatbot solution.
Entoria's biggest problem was with the requests for third-party payment cards. In fact, employees were finding themselves overloaded with calls concerning the same request.
Today, Entoria Successfully filtered requests thanks to chatbot. In this way, employees can focus on the qualitative rather than the quantitative aspect, which is now handled by the chatbot.
Anne Clero highlights the ease of use tools, which require no computer skills.
Thanks to the chatbot, Entoria is seeing remarkable results, with a 56% drop in incoming calls, as well as a 95% automation rate without human intervention and a 94% customer satisfaction rate.
