Receive fewer calls and better support your patients
Automate the handling of recurring requests with our Laboratories chatbot, specifically designed to relieve your laboratories’ reception desk and provide optimal support to patients before and after sample collection. Hours, types of analyses, visit preparation, results retrieval… Free up your staff from these simple requests and improve their daily work.
40+ companies in the sector already use it!
Plug ‘n’ Play
Leverage our Healthcare expertise
Simple
Questions
Opening hours, availability, preparation before appointments depending on the type of analysis, payment methods, finding a nearby lab… All these questions overload your laboratories’ reception. Not for long!
Results Retrieval
Assist patients in retrieving their results. Improve the usability of the online portal and help your patients log in and navigate the space. Perfectly suited for seniors thanks to a highly humanized experience.
Appointment
Booking
Availability, appointment booking, appointment reminders, types of analyses available per laboratory, cancelling or rescheduling an appointment… Let your secretaries focus on important requests with our Laboratories chatbot.
AI CHATBOT
3x more effective than an FAQ
Instantly answer your patients’ simple questions, based on freely formulated queries. No longer force your customers to change pages or search for an answer in your FAQ. Be informed when an answer is unsatisfactory or missing.
PROCESS AUTOMATION
Automate repetitive tasks
Appointment booking, preparation before sample collection, types of analyses available per laboratory—these are all repetitive questions. Automate them and gain efficiency. Our API Manager® allows you to customize your responses securely.
GOOGLE BUSINESS MESSAGES
Reduce the number of calls received
Capture requests from your laboratories’ Google Business profiles and offer an alternative to calls. Respond directly via Google Business Messages, instantly and 24/7. Your patients get quick assistance and free up your reception from repetitive requests.
EXPERT SOLUTION
Respond instantly without dehumanizing
Business Expertise
Medical Testing Laboratories
60+ referenced questions, pre-built appointment booking or patient preparation journeys, AI specifically trained for the medical testing sector. Get started!
Humanized
Experience
Allow the patient to formulate their request freely. The chatbot understands and responds based on available information and knowledge. Detect uncovered topics and automate them!
Precise and personalized answers
Offer personalized responses, dynamic services, and precisely answer requests. Harness the full potential of the virtual agent to improve your patients’ satisfaction.
SUPPORT
Our experts support you.
Our expertise, your success.
Rely on our team of experts, specialists in the healthcare sector and medical testing laboratories, to ensure the success of your project. Focus on the quality of care to maximize the benefits perceived by your patients.
