Continuous improvement
through anticipation
Easily understand your customers’ behavior and improve the handling of their requests. From conversions and cart abandonment to support requests and help desk tickets, identify automation opportunities and define the associated journeys. By quantifying the impact of our solution, you will be given the keys to increasing your customer satisfaction.
Analytics
Anticipate your customers' requests
Overview
Quickly monitor the health of your customer service and identify its improvement levers, trends, and opportunities.
Centralized
Analytics measures our entire ecosystem. Chatbot and live chat data are consolidated to provide you with a global vision of your customer service.
Impactful
Quantify the opportunities generated by the bot and stay closer to your users. Understand your customers by analyzing the most frequently requested topics.
Performance
Measure the performance of our solution
Monitor the automation rate achieved by both the chatbot and your agents. Examine the questions that trigger escalation, your users’ conversational journeys, and the most frequently activated questions.
Satisfaction
Measure your customer satisfaction
With Analytics, measure customer satisfaction, CSAT, and reasons for dissatisfaction. You can also monitor satisfaction with the automated bot experience (overall conversation or question by question) and human satisfaction with your agents.
Request reasons
Discover new request reasons
Identify and observe the mapping of popular new customer request reasons. Take advantage of your opportunities for automation and request triaging. Analytics requires no human assistance, allowing you to increase your responsiveness.
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