Pay a bill?
Cancel a subscription?
Automate the processing of recurring questions with our Energy chatbot, specifically designed to provide an efficient and personalized customer experience. Consumption management, understanding bills, downloading supporting documents, and subscription management… Free your agents from these simple requests and improve their daily work life.
tolk.ai is listed on UGAP!
Choose tolk.ai solutions, selected by UGAP for rapid implementation without any administrative burden. Bot, Agent, and Analytics are listed by UGAP for simple and fast contracting.
Plug and play
Make the most of our industry expertise
Subscriber
Area
Change of contact details, bank data updates, bill downloads—guide your policyholders through their navigation. Improve the onboarding of your customer area.
Pay your
bill
Automate the resolution of requests related to the third-party payment card with our integrated knowledge bases and card download within the conversation.
Procedures &
Documents
Consumption estimation, subscription, moving, and cancellation. Improve the handling of these requests and automate their processing. Simplify your customers’ lives.
General
Questions
Respond automatically and instantly to your customers. Water quality, works and interventions, online procedures. Inform your customers in real time and relieve your customer service department.
AI CHATBOT
3x more effective than an FAQ
Answer your policyholders’ simple questions instantly, from a freely phrased query. No longer force your customers to change pages or search for an answer in your FAQ. Be notified when an answer is not satisfactory or is missing.
PROCESS AUTOMATION
Automate your online procedures
Paying a bill, changing contact details, subscribing, or moving… Make your procedures accessible within the conversation and simplify them. Our API Manager® allows you to personalize your responses securely.
LIVE CHAT
Make your agents’ daily work easier
Offer your customers a seamless experience combining a chatbot and advisors. Qualify and sort incoming requests by topic and priority level. Live takeover or opening a support ticket—requests are all enriched automatically for faster processing.
EXPERT SOLUTION
Respond instantly without losing the human touch
Energy
Industry Expertise
100+ referenced questions, pre-built subscription or bill payment flows, and AI trained specifically for this sector. Get started!
Conversational
Intelligence
Let the customer phrase their request freely. The chatbot understands and responds based on available information and knowledge. Detect uncovered topics and automate them!
Accurate and personalized answers
Provide personalized answers and respond accurately to requests. Leverage the full potential of the virtual agent to improve customer satisfaction.
SUPPORT
Our experts support you.
Our expertise, your success.
Rely on our team of experts, specialists in the Energy sector, to guarantee the success of your project. Focus on the quality of support to maximize product benefits.
