Through the use of the chatbot, Entoria observes impressive results. Incoming customer service calls decrease by 56%, the chatbot automates 95% of tasks without human intervention, and customer satisfaction reaches 94%.
This solution enables the company to gain efficiency while delivering a quality customer experience.
Indeed, the major problem Entoria faced concerned third-party payment card requests. Additionally, staff members were overwhelmed by third-party payment card requests. Each day, numerous calls focused on the same topics, which overloaded the team and limited their time for higher-value tasks.
Today, the chatbot effectively filters these repetitive requests. Staff members can focus on qualitative interactions with customers, while the chatbot handles standardized and frequent questions.
A real relief for the teams!
Furthermore, Anne Clero also emphasizes the simplicity of the tool, which requires no technical skills to use and configure.
The results are remarkable!
Thanks to the chatbot, Entoria has reduced incoming calls by 56%. The system automates 95% of interactions without human intervention. At the same time, the customer satisfaction rate reaches 94%.
This success demonstrates how a well-designed chatbot can improve operational efficiency and customer experience simultaneously.