Switch to
conversational mode, quite simply.
Respond to your customers instantly, 24/7, and in a personalized way. Livechat, AI Chatbot, Helpdesk, Analytics: take advantage of an omnichannel solution powered by artificial intelligence to boost your sales or improve your customer service.
Why tolk.ai?
Boost your CSAT with a personalized and humanized customer experience.
Qualify requests
Sort the most complex requests to direct them to the right agent or team.
Qualify requests
Sort the most complex requests to direct them to the right agent or team.
+24%
productivity
on average with Bot + Agent
Automate without dehumanizing
From simple questions to complex journeys, set no limits on the automation of your customer relations.
Automate without dehumanizing
From simple questions to complex journeys, set no limits on the automation of your customer relations.
-32%
of emails received
on average with Bot
Convert better, more often
Be decisive in the purchasing process. Provide proactive advice and generate more leads thanks to AI.
Convert better, more often
Be decisive in the purchasing process. Provide proactive advice and generate more leads thanks to AI.
+17%
conversion rate
on average with Bot
OUR SOLUTIONS
An integrated and modular omnichannel solution, tailored to your needs
CASE STUDY
Our clients share their stories
“When we launched the test with tolk.ai, we were at a 70% resolution rate handled by the bot alone, without human intervention. Today, at Feu Vert, we are at over 95% automated processing and 3% customer dissatisfaction. We are very happy with the results.”
Rémi Husson
Customer Experience Manager at Feu Vert
“Customer relations officers have realized that their roles are being valued. That is to say, they are not being replaced by a machine. On the contrary, human resources will now be dedicated to quality in a task rather than quantity.”
Anne Clero
Director of Customer Relations at Entoria
“In just 5 months of operation, the bot handles 97% of requests completely autonomously, without agent intervention. It also accounts for less than 3% negative feedback and €200,000 in turnover associated with users who spoke with the bot before registering or bidding.”
Matthieu Gallais
Customer Experience Manager at Agorastore
Try tolk.AI
Deploy quickly, easily, and with peace of mind
Don’t wait any longer to get started and measure the benefits of automation and live chat in your specific context.
ECOSYSTEM
Bring your tools into the conversation
Create a ticket in Zendesk, retrieve a delivery status in Shipup, send information to Salesforce… Use our native connectors to create synergies between all your tools. Create smarter automation journeys and make your customer support more efficient.