Automate the handling of recurring questions with our Insurance chatbot, specifically designed to deliver an efficient, personalized policyholder experience.
Third-party payment cards, policy administration, coverage and claims reimbursement tracking… Free your agents from these simple requests and improve their day-to-day work.
40+ companies in the sector already use it!
Plug and play
Make the most of our Health / Income Protection domain expertise
Policyholder Portal
Change of contact details, bank details update, list of coverages—guide your policyholder through their navigation. Improve onboarding to the policyholder portal easily.
Third-party payment card
Automate the resolution of requests related to the third-party payment card with our integrated knowledge bases and card download within the conversation.
Downloads
Let policyholders download their certificates and policy documents. Anticipate their questions with smart follow-ups and deliver a proactive policyholder experience.
Reimbursements
Automatically inform your policyholders about the status of a reimbursement. Offer upstream journeys to assess the covered share and associated coverages.
AI CHATBOT
3x more effective than an FAQ
Answer your policyholders’ simple questions instantly, from a freely phrased query. No longer force your customers to change pages or search for an answer in your FAQ. Be notified when an answer is not satisfactory or is missing.
PROCESS AUTOMATION
Automate your management operations
Third-party payment card, change of contact details, management of coverages and options, subscription and adding beneficiaries, … Automate the most repetitive management operations and become more efficient. Our API Manager® enables you to personalize your responses securely.
LIVE CHAT
Hand over to your advisors at the right time
Offer your customers a seamless experience combining a chatbot and advisors. Qualify and sort incoming requests by topic and priority level. Live takeover or opening a support ticket—requests are all enriched automatically for faster processing.
EXPERT SOLUTION
Respond instantly without losing the human touch
Pre-integrated knowledge base
100+ questions referenced, pre-built third-party payment card journeys, AI trained specifically for the Health / Income Protection Insurance sector. Get started!
Conversational
Intelligence
Let the policyholder phrase their request freely. The chatbot understands and responds based on the available information and knowledge. Detect uncovered topics and automate them!
Enhanced policyholder relationship
Provide personalized answers and respond accurately to requests. Leverage the full potential of the virtual agent to improve customer satisfaction.
SUPPORT
Our experts support you.
Our expertise, your success.
Rely on our team of experts, specialists in the Health / Income Protection insurance field, to ensure your project’s success. Focus on the quality of service to maximize the product benefits.
