Humanize your relationships

with proactive live chat

Live chat from your website, customer portal, or messaging app—offer your customers a seamless experience. Optimize the management of your conversational flows with artificial intelligence and native automation.

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PROACTIVE LIVE CHAT

Offer a premium experience to your customers

Seamless

Deploy live chat instantly in just a few minutes on your website, messaging, or customer portal. Manage all your channels from the same interface.

High-performing

Our technologies recommend responses to your agents. With fast, high-quality request handling, response relevance and customer satisfaction improve.

Collaborative

Enhance your agents’ skills by assigning them only the requests they know how to handle. Let the chatbot take care of the rest.

An intelligent solution

Routing by expertise

Excellent management of routing incoming requests by teams, priorities, topics, or agent availability. Better understanding your customers’ requests helps improve your productivity and collaboration between your chatbots and your agents.

Personalized interactions

Put your interactions in context

Key information and the conversation history are provided to the agent in real time—or in a ticket if unavailable. Provide your agents with what they need for premium support, and let our chatbot handle low-value requests.

ECOSYSTEM

Bring your tools into the conversation

Create a ticket in Zendesk, retrieve a delivery status in Shipup, send information to Salesforce, etc. Use our native connectors to create synergies across all your tools. Build smarter automation journeys and make your customer support more efficient.

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Deploy tolk.ai in under 5 minutes with our ready-to-use templates

Do not wait any longer to get started and measure the benefits of automation and live chat in your context.

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