Ludivine Delfolie, a work-study student in the customer management department at Eau d'Azur, shares her experience of the use and impact of tolk.ai on customer service.
Eau d'Azur: +90% of requests processed automatically with tolk.ai!
Key figures
Eau d'Azur key figures
x6
automated conversations
thanks to hot topics
+90%
of resolved requests
by chatbot
x2
on subscriber satisfaction
in 6 months
1/4
of completed requests
outside opening hours
Case studies
Eau d'Azur manages drinking water and wastewater services for the Nice metropolitan area. Today, this represents some 50 communes and 65,000 customers.
Industry
Water Board
Products
Bot, Analytics
