Provide white-gloves customer experience with Conversational AI
100+ companies use Tolk to deliver premium customer service with ease.
Your customers are valuable.
Give them what they want!
Respond instantly to your customers' requests, 24/7 from any channel. Our conversational AI allows your chatbot to understand your customer's request and associate a suitable resolution path. Direct response, rich conversation, escalation to an agent or opening a ticket... You design the paths, chatbot does the rest.
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Let your agents take over the most complex customer requests. Centralise all requests in the same interface, standardised for all your contact channels (website, Messenger, Instagram, Whatsapp, Mail, etc.). Your agents benefit from a complete contextualisation of the exchange and a detailed transcription of the conversation history.
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Unleash the potential of your teams
"70% of requests processed automatically at launch, 95% after 3 months
Rémi Husson, Responsible for customer experience at Feu Vert
Live-chat & Messaging
Transform your agents
into customer service rockstars
Simplify and accelerate the resolution of live-chat, email or messaging requests. Improve the productivity of your customer service agents with AI that anticipates responses to your customers.
AI Chatbots
Automate the processing of
70% of customer requests
Deploy a chatbot capable of automatically responding to your customers, or qualifying a request for referral to your customer service agents. Our artificial intelligence allows your chatbot to offer a humanised management of the conversation. Quick to deploy, your chatbot is enriched with unanswered requests.
Ecosystem
Bring in your tools
in conversation
Create a ticket in Zendesk, retrieve a delivery status in Shipup, send information in Salesforce, ... Use our native connectors to create synergies between all your tools. Create smarter automation paths and make your customer support more efficient.
Conversational analytics
Anticipate expectations
of your customers
Understand your customers' behaviours simply and improve the handling of their requests. Conversion, shopping cart abandonment, support requests, opening a support ticket, identify automation paths and define the associated paths. The best way to improve your customer satisfaction.
Privacy & Security
Tolk ensures your users' data safety in accordance with the European standards for the protection of personal data (RGPD). Our data transit and are hosted in Europe. We apply encryption and anonymization methods in order to provide an optimal level of security for all your data.
