Convert all your visitors into customers
100+ shops use Tolk
Sales support
Customer Support
Smart routes
Boost your sales, improve your customer service
Conversion
Don't miss any more sales,
convert 24/7
Capture, qualify and convert all sales opportunities. Detect all irritants in your sales journey, eliminate them automatically, 24/7.
Automation
Automate the resolution of
80% of customer requests
Take advantage of a knowledge base of 150+ e-commerce questions to automate over 80% of your customer queries. From order tracking to cart abandonment, use our pre-built scenarios connected to Shopify data to improve your customer experience.
Order tracking
Save time
with follow-up orders
Order tracking, address modification, refund request, payment problem... Automate the answers to more than 150 pre-integrated recurring questions.
"70% of requests processed automatically at launch, 95% after 3 months
Rémi Husson, Responsible for customer experience at Feu Vert
Chatbot Shopify
Deploy in 5 minutes
from the Shopify store
Install our application from the Shopify store in minutes. The courses and knowledge bases are pre-configured and free.
Live-chat
Visitors or followers,
in a single live-chat tool
Respond to your customers from your shop or on Instagram. Be there 24/7 for your customers and offer them the responsiveness that your competitors don't have!
Livechat & Messaging
Let your agents take over
the conversation in context
Our live-chat agent solution allows your agents to take back control of the conversation with full context and transcription. The native escalation features are also compatible with Zendesk or Ring Central.
Integrations
Your tools in
the conversation
Create a ticket in Zendesk, retrieve a delivery status in Shipup, send information in Salesforce, ... Use our native connectors to create synergies between all your tools. Create smarter automation paths and make your customer support more efficient.
Designed by Shopify
