Convert all your visitors into customers
100+ shops use Tolk
Conversion
Customer Support
Order tracking
Boost your sales, improve your customer service
AI Chatbots
Automate the resolution of
80% of customer requests
Take advantage of a knowledge base of 150+ e-commerce questions to automate over 80% of your customer queries. From order tracking to cart abandonment, use our pre-built scenarios connected to Shopify data to improve your customer experience.
E-commerce CMS integrations
Personalise your answers
by connecting your CMS
Order tracking, address changes, refund requests, payment issues... Customise your chatbot responses using your Shopify data.
200 000 € of turnover generated with Tolk!
Matthieu Gallais, Responsible for customer experience at Agora Store
Omni-channel
All your conversations
in the same interface
Start the conversation from your website and continue it on Instagram or Whatsapp. Be flexible for your customers and offer them a freedom that your competitors don't have!
Livechat & Messaging
Let your agents take over
the conversation in context
Our live-chat agent solution allows your agents to take back control of the conversation with full context and transcription. The native escalation features are also compatible with Zendesk or Ring Central.
Live-chat & Messaging
Bring in your tools
in conversation
Create a ticket in Zendesk, retrieve a delivery status in Shipup, send information in Salesforce, ... Use our native connectors to create synergies between all your tools. Create smarter automation paths and make your customer support more efficient.
