Genii is the customer experience orchestrator for your e-commerce business. One single AI that advises, converts, assists, and resolves, from the first click to loyalty.
✓ Connected in 2 clicks✓ No commitment✓ Hosted in France · SecNumCloud
+18%
in revenue
−40%
in inbound support requests
98%
CSAT
The orchestrator
One AI across the entire customer experience.
From the first click to loyalty, a single intelligence orchestrates every step.
Step 1
Discovery
Engages the customer to understand their purchase criteria.
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Step 2
Exploration
Native recommendations across your product catalog.
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Step 3
Decision
Compares products and answers questions to speed up the decision.
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Step 4
Purchase
Suggests relevant complementary products.
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Step 5
Delivery
Answers questions on delivery times and order status.
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Step 6
Support
Resolves support requests end to end.
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Step 7
Loyalty
Adapts based on your customers to build their loyalty.
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Step 1 : Discovery
The AI that engages from the first visit.
A large share of your traffic leaves without adding anything to their cart. Genii integrates everywhere across the journey : conversational agent, search engine, Sparks on your key pages to capture the visitor at the right moment and send them straight to the right place. Less bounce, more engaged sessions.
1Genii integrates across all your entry points : chat, search, key pages
2It engages the visitor at the right moment, before they leave the site
3It responds immediately and directs them to the right page
4The visitor enters a conversation instead of bouncing off
+25%in conversion
I’m looking for a hair treatment but I’m not sure where to start.
✦ Analyzing your needs…
Let’s start with your hair type, that’s the simplest. Here’s where to begin :
Hair diagnostic
2 minutes · personalized result
→
Guide “How to choose the right treatment”
Based on hair type and texture
→
New customer offer
Up to −20% off your first order
→
I’ll stay with you throughout your visit : ask me anything, anytime.
Type your message…
➤
Step 2 : Exploration
The AI that recommends based on the customer’s criteria.
Your customers arrive with questions, not product references. Genii doesn’t return 200 results. It understands the real need, suggests a selection of relevant products, and asks questions to pin down the purchase criteria and refine its suggestions accordingly. Recommendations based on needs, not keywords.
1Genii reframes the need behind the request
2It suggests a selection of relevant products
3It refines with the customer : use, budget, constraints, recipient
4The customer leaves with 2 or 3 products that truly fit their needs
1/3of conversations convert
I’m looking for a gift for my sister : curly, very dry hair, 60 € max.
I’ve got 3 ideas within your budget, from the most nourishing to the most complete :
One moment of hesitation and a cart gets abandoned. Compatibility, technical specifics, real-world use : Genii knows your products in detail. It compares them, makes the case, and recommends based on the customer’s real need. Fewer hesitations, more items added to cart.
1Genii answers technical product questions
2Compares the products the customer is hesitating between
3Settles it with a recommendation based on the real need
4The customer knows what to choose and adds it to the cart
+20%in cart additions
What’s the difference between the Intense Nutrition Bath and the Definition Mask for very dry hair?
Here’s a comparison to help you choose the right treatment :
ComparisonNutrition BathDefinition M.
Frequency of useDailyWeekly
Intense nutrition✓✗
Curl definition✗✓
Size500 ml250 ml
*The Definition Mask is used as a weekly complement to the Intense Nutrition Bath.
The Intense Nutrition Bath is recommended if your hair is dry on a daily basis. How often do you wash your hair?
Intense Nutrition Bath
In stock · delivered tomorrow
22,00 €
Type your message…
➤
Step 4 : Purchase
The AI that increases average order value.
A full cart isn’t an order yet. Genii reassures the customer and adapts its behavior to purchase signals, and when it’s relevant, suggests complementary products to increase average order value. Every purchase leads to another.
1Genii adapts its message to purchase signals
2It removes the last points of friction : delivery, returns, warranty
3It recommends relevant complementary products
4The customer completes the order with extra products
+35%in average order value
Are these shoes really suitable for a marathon?
Yes, the Marathon Z is built for long distances : energy-return cushioning, a carbon plate, and reinforced support for the final 30 kilometers.
Perfect, thanks, I’ll add the Marathon Z 👟
Excellent choice! To prepare for your marathon, these two essentials perfectly complement your stride :
As a runner pack, you save 15%! Shall I add them to your cart?
Type your message…
➤
Step 5 : Delivery
The AI that reassures all the way to delivery.
Once the order is placed, the questions start. Genii informs the customer about their order and package status, reassures them on timelines, and more. Connected in 2 clicks to your order and parcel tracking tools. Less waiting, more returning customers.
1Connect in 2 clicks to your CMS and tracking tools
2It provides order and parcel status updates
3It answers based on your terms of sale and FAQ
4The customer is reassured, without waiting for a support reply
−80%in order-related requests
What’s the status of order #4582? I was supposed to receive it yesterday.
Your parcel was held at the Lyon sorting center and left again this morning. Delivery is expected tomorrow before 1pm.
ORDER #4582LIVE TRACKING
In transit · arriving tomorrow before 1pm
I won’t be home tomorrow, and what if the parcel arrives damaged?
I’ve rescheduled delivery for Friday, between 9am and 12pm. If the parcel arrives damaged, you have 14 days to report it and we’ll replace it free of charge.
Type your message…
➤
Step 6 : Support
The agentic AI that follows your procedures.
A product exchange, an order cancellation, a return, a refund. Genii applies your business procedures, checks stock and eligibility conditions, gathers the right information, and triggers the right actions, without human intervention. Fewer tickets, more resolution.
1Connect your tools in 2 clicks via our MCP store (160+ tools)
2Describe your business procedures
3Genii analyzes the situation, checks the conditions, and executes
4The customer gets a resolution, not a ticket number
Hello, I just received my waterproof Technical Parka ordered last week (Order #FR-90823), but size L is too big for me. Would it be possible to exchange it?
✦ Autonomous agentic processing
Size M (Forest Green) is unfortunately a victim of its own success. However, I’ve found stock immediately available in these two other exclusive colorways in size M. Choose the one that suits you :
A new customer to turn into a regular, a good customer to reward. Genii knows their purchase history, loyalty points, and product lifecycle, and triggers the right action at the right time : a promo, free delivery, early access to private sales. Fewer lost customers, more repeat purchases.
1Genii identifies each customer : new, returning…
2It knows their history, points, and perks
3It triggers the action based on your commercial strategy
4The customer leaves with a good reason to come back
98%CSAT
I’d like to buy a bath wash to hydrate my skin.
Hi Léa 👋 You have 520 loyalty points, worth 15 € to use right now.
Intense Nutrition Bath · restock
Your usual size · 500 ml
22,00 €
7,00 €
Great, that’s added to your cart! Do you need anything else?
An AI that reads your data and takes action. Ready-to-use MCP connectors cover your entire ecosystem : e-commerce, marketing, customer relations, and logistics. Connected in 2 clicks, without a single line of code.
+160
connectors
< 5 min
to get up and running
Analytics & ROI
See the ROI, understand your customers.
Every conversation becomes actionable data : what your customers really want, what makes them hesitate, what makes them buy, and how much. Finally, answers instead of guesswork.
1The most recommended and most purchased products
2Your customers’ recurring intents and questions
3The full purchase funnel, from product view to order
4The concrete ROI generated before and after the sale
Our differentiators
What makes us unique.
Agentic
Agents that reason
Genii analyzes situations and executes your business procedures through to resolution.
Interface
Interface innovation
Sparks, Finder, Form AI, Chatbot, Voicebot : for every point of friction, an experience that fits.
Sovereignty
Sovereignty
Hosted in France, SecNumCloud-certified infrastructure, protected data.
Reliability
Zero hallucination
Hybrid RAG and semantic guardrails : the AI only answers from your own knowledge base.
Fast
Instant deployment
Connect via XML feed, automatic catalog updates. Up and running in minutes.
ROI Tracker
Every euro attributed
Revenue generated, products recommended, conversion : tracked in real time in a dashboard.
Human hybrid
You stay in control
You decide when the AI hands off to a human agent. No-code, managed by business teams.
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Fonctionnel
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