Pay a bill?
Cancel a subscription?
Automate the handling of recurring questions with our Energies chatbot, specially designed to deliver an efficient, personalized customer experience. Manage your consumption, understand your bill, download receipts and manage your subscription... Free your agents from these simple requests and improve their daily lives.
tolk.ai is listed with UGAP!
Choose tolk.ai solutions, selected by UGAP for fast implementation and no red tape. Bot, Agent, Analytics are all listed by UGAP for quick and easy contracting.
Plug n' play
Make the most of our business expertise
Subscribers' area
Change contact details, update bank details, download invoices, guide your policyholder through the navigation process. Make your customer area easier to use.
Pay your
bill
Automate the resolution of Third-Party Card queries with our integrated knowledge bases and card download in conversation.
Procedures &
Documents
Consumption estimates, subscriptions, moves and cancellations. Improve your handling of these requests and automate their processing. Simplify your customers' lives.
Questions
generic
Respond automatically and instantly to your customers. Water quality, works and interventions, online procedures. Keep your customers informed in real time, and relieve your customer service department.
IA CHATBOT
3x more effective than FAQs
Answer your policyholders' simple questions instantly, based on a freely formulated question. No longer force your customers to change pages or search for an answer in your FAQ. Be informed when an answer is missing or unsatisfactory.
AUTOMATION STEPS
Automate your online procedures
Paying a bill, changing your contact details, subscribing to a new service or moving house... Make your procedures accessible in the conversation and simplify them. Our API Manager® allows you to customize your responses securely.
LIVECHAT
Simplify your agents' day-to-day work
Offer your customers a seamless experience combining chatbots and advisors. Qualify and sort incoming requests by topic and priority level. Whether you want to take them live or open a support ticket, all requests are automatically enriched for faster processing.
EXPERT SOLUTION
Respond instantly without dehumanizing
Business expertise
Energies
100+ referenced questions, pre-built subscription card or invoice payment paths, AI trained specifically for this sector. Get started now!
Intelligence
Conversational
Let the customer formulate his request freely. The chatbot understands and responds according to the information and knowledge available. Detect non-covered topics and automate them!
Precise, personalized answers
Offer personalized answers and respond precisely to requests. Exploit the full potential of virtual agents to improve customer satisfaction.
SUPPORT
Our experts are there for you.
Our expertise, your success.
Rely on our team of experts, specialists in the energy sector, to guarantee the success of your project. Focus on quality of care to maximize benefits.
