Automate the handling of recurring questions with our Insurance chatbot, specially designed to deliver an efficient, personalized policyholder experience.
Pay-as-you-go cards, contract management, benefits and reimbursement tracking... free your agents from these simple demands and improve their day-to-day lives.
40+ companies in the sector are already using it!
Plug n' play
Make the most of our health and personal protection expertise
Insured Area
Change contact details, update bank details, list of coverages, guide your policyholder through the navigation. Make your policyholder space easier to use.
Pay-as-you-go card
Automate the resolution of Third-Party Card queries with our integrated knowledge bases and card download in conversation.
Downloads
Let policyholders download their certificates and contractual documents. Anticipate their questions with intelligent bounces and offer a pro-active policyholder experience.
Refunds
Automatically inform your policyholders of the status of a reimbursement. Suggest upstream itineraries to assess the share of reimbursement and associated cover.
IA CHATBOT
3x more effective than FAQs
Answer your policyholders' simple questions instantly, based on a freely formulated question. No longer force your customers to change pages or search for an answer in your FAQ. Be informed when an answer is missing or unsatisfactory.
PROCESS AUTOMATION
Automate your management operations
Pay-as-you-go card, change contact details, manage cover and options, subscribe and add beneficiaries, etc. Automate the most repetitive management operations and gain in efficiency. Our API Manager® enables you to personalize your responses in a secure manner.
LIVECHAT
Hand over to your advisors at the right time
Offer your customers a seamless experience combining chatbots and advisors. Qualify and sort incoming requests by topic and priority level. Whether you want to take them live or open a support ticket, all requests are automatically enriched for faster processing.
EXPERT SOLUTION
Respond instantly without dehumanizing
Pre-integrated knowledge base
100+ referenced questions, pre-built "tiers payants" card paths, AI trained specifically for the Health & Personal Insurance sector. Get started!
Intelligence
Conversational
Let the policyholder formulate his or her request freely. The chatbot understands and responds according to the information and knowledge available. Detect non-covered topics and automate them!
Increased policyholder relations
Offer personalized answers and respond precisely to requests. Exploit the full potential of virtual agents to improve customer satisfaction.
SUPPORT
Our experts are there for you.
Our expertise, your success.
Rely on our team of experts, specialists in the field of health and provident insurance, to guarantee the success of your project. Focus on quality of care to maximize product benefits.
