Pricing conditions

In accordance with the Service Provider's general terms and conditions of sale, the Subscriber undertakes, in return for the services provided in Article 2, to pay the fixed and final amounts specified in the price list or, failing this, in the Quotation accepted by the Subscriber.

As a reminder, the Service Provider offers monthly or annual subscriptions:

• the Subscriber may modify his monthly subscription offer during the term of the Contract if he wishes to increase the number of conversations at his disposal. The change of offer will give rise to a new quotation validated by the Parties for the additional conversations at the current rate, in which a price adjustment will be made pro rata to the remaining contract period;
• Changes to annual subscriptions do not entitle the Subscriber to any reimbursement or compensation for conversation volumes and services not used during the remaining contract period.

Full payment of the Price is due at the beginning of the commitment period, except in the case of specific provisions negotiated, mentioned and validated in the commercial proposal, the price list, the special conditions or the estimate for the Service, for the entire duration of the Contract.

Any change in the Subscriber's bank address must be notified to the Service Provider as soon as possible, by any means.

The default payment methods are direct debit or bank transfer.

By default, in the event of rejection of the direct debit, the Service Provider reserves the right to request payment of the amount due by the Subscriber by any other means (bank transfer or cheque, etc.).

The Subscriber is obliged to pay the invoice within the timeframe specified in the attached quotation(s), or at the latest within thirty (30) days of their date of issue.

In the event of non-payment, the Subscriber will immediately owe the entire outstanding balance, notwithstanding any collection fees and/or penalties that may be payable by the Subscriber.