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The world of tourism is constantly reinventing itself to meet the expectations of increasingly demanding travelers. They are looking for personalized experiences, quick and easy booking, and 24/7 customer support.
This is where chatbots come in 🪄
Our chatbots are virtual assistants that understand your travelers' natural language. They offer an efficient customer support solution, managing their travelers' requests quickly and accurately.
In this article, we'll detail our 5 time-saving secrets for managing your customer service!
💰 Boost your conversion
Pre-trained template
tolk.ai offers a pre-trained pre-trained chatbot based on questions/answers from the tourism sector. This template will enable you to integrate your chatbot into your website in record record time, without any effort (no need to be a code expert...)! In just 1 day, you'll already be able to notice 70% automation of responses to your customers - how crazy is that?
Unique features
With your chatbot, you can adapt your content in real time. Hot topics" will enable you to highlight the content you want above the chat bubble, even before the customer has started a conversation. This will make it easier for you to get visitors interested in your new offers, for example. With carousels or recommendation scenarios, you can highlight your offers and activities throughout the conversation with your customer.
As Marseille Provence Airport did with tolk.ai, offer parking reservations to your customers directly on the chatbot. To learn more about this case study : click here!
Automate without dehumanizing
During a conversation, the chatbot is able to know when the subject deserves to be referred to a human. You have two options:
- Mail: The chatbot will qualify your customer's request and then propose a contact form. A ticket containing all the necessary information will then be sent to you, enabling you to get back in touch by e-mail.
- Livechat: Thanks to our Agent platform, the chatbot sends the conversation to an advisor who will take over the conversation. The customer will remain in the same conversation window, saving time and making it much more comfortable for your customers on hold 🤩
You'll never miss another lead again!
🤝🏼 Understand your customers
Adapt to your users' languages
Sometimes it's hard to cover all your customers' languages. As we all know, customer service that speaks our language is always better than having to speak broken English! 😅
With multilingual functionality, your customer service can adapt to 26 different languages in just 2 clicks. The chatbot recognizes the language of your customer's search engine and starts the conversation in their language!
Offer services based on their criteria
Chatbots can be used to help customers book their trip. For example, the chatbot can ask questions about destination, travel dates, number of people and accommodation and transport preferences. With AI, the chatbot can recommend travel offers in real time and enable customers to book their dream trip directly via the ✈️ chatbot.
Collect customer reviews
Your chatbot can also be used to collect customer feedback and suggestions, to improve the overall travel experience. With the Analytics platform, you can see your customers' feedback in real time and adapt your Q&A to increase their satisfaction!
📱 Use your favorite communication channels
The big news is... WhatsApp!
WhatsApp is now used by millions of customers and tourists... It's becoming a must-have channel for your industry!
With Bot you can manage your channels effortlessly: Website, Messenger, Instagram and now WhatsApp. Now you can offer your customers the availability of customer service on all channels available right away and at any time 🕦
👑 Provide customized information
With API Manager you can provide your customers with real-time, personalized information.
Chatbots can be used to help customers during their journey. For example, they can provide information on flights, train schedules, travel itineraries, tourist attractions and local events. The chatbot can also provide advice on restaurants, stores and leisure activities in the area.
Connect your chatbot to Apidae to enable your customers to find activities directly from the chatbot. Or link your tool to Tripadvisor to help your customers find accommodations based on customer reviews.
To find out more about API Manager, watch our our webinar 👀
📈 Manage peak demand
The tourism sector is notorious for its seasonal peaks in demand. This can put a strain on companies who have to manage a lot of demand in a short space of time.
With automated, omnichannel customer request management, you can handle 10x more requests without increasing your resources! Chatbots can handle requests instantly, delivering a fast, seamless customer experience.
With tolk.ai Analyticsget valuable statistics and data on the most frequent types of requests, peak times and periods of highest demand. This can help you better understand your customers' needs and adjust your strategy accordingly 🤓
✨ Summary
Chatbots have revolutionized the tourism industry, offering instant exchanges, personalized recommendations, 24/7 customer support, language translation and destination guides. By using a chatbot, you can enhance your travelers' experience, increase their satisfaction and improve overall business performance. The use cases mentioned above are just the tip of the iceberg, chatbots still have a lot to offer 🤫
