With the advent ofartificial intelligence, chatbots have become essential tools for businesses. But what exactly are chatbots used for?
In this article, we'll take a look at the many uses to which chatbots can be put. From sales to customer service to marketing, we'll see that the chatbot is an extremely versatile and practical tool.
The opportunities offered by a chatbot
Chatbots present numerous opportunities and use cases for businesses and organizations.
They can be used to automate repetitive tasks, reduce support andassistance costs, and provide a better customer experience.
Chatbots can also help companies generate leads and improve their marketing by targeting potential customers with personalized offers.
Finally, chatbots can be used to provide 24/7 support services, which is particularly useful for companies that need to ensure continuous service to their customers.
The conversion chatbot
Chatbots not only improve conversions and customer retention rates, but also contribute to sales 🤑.
Sometimes, too many products to choose from can overwhelm customers and hinder the flow of the conversion tunnel.
To alleviate this problem,AI-powered chatbots help online shoppers by providing information and advice to solve their problems at every stage of the buying journey.
By asking questions, chatbots are able to understand customer needs and make relevant recommendations and suggestions.
This approach not only saves time, but alsoincreases conversions by offering customers a more independent, personalized shopping experience.
WhatAgora Store tells us in its testimonial: 60% of inbound leadswith the new use case. They now reach €200,000 in sales associated with users who spoke with the chatbot before registering or bidding.
The sorting chatbot
Triage chatbots are generally used in the healthcare sector.
We've all done an internet search for our symptoms at least once. Result: for a couple of pimples on the chin, we've sometimes found ourselves doubting cancer or pregnancy 😅.
These triage chatbots can help patients find real answers/causes to their symptoms quickly and easily, without having to scour the internet for hours.
In a conversation between a chatbot and a patient, the user enters his or her symptoms and is then asked questions. At the end of the conversation, some chatbots provide assistance by booking appointments or suggesting other resources, while others lead to teleconsultations with doctors.
The automated resolution chatbot
An automated resolution chatbot is a program that usesartificial intelligence(AI) to respond to customer queries in real time.
Thanks to advanced natural language processing(NLP), these bots can understand customer questions, provide personalized answers and even carry out transactions autonomously.
The chatbots from automated resolution enable customers to get the answers they need 24/7. It also significantly increases staff productivity and reduces the costs associated with customer service.
Thanks to the automated resolution chatbot tolk.ai, Entoria is seeing remarkable results, with a drop of 80% reduction in incoming callsand a 95% automation rate with no human intervention, and a customer satisfaction rate of 94%.
These chatbots have clearly revolutionized customer service by providing instant answers. This helps to improve customer satisfaction and reduce the need for human agents. This in turn improves staff efficiency and productivity, and reduces the costs associated with this service.
Automated resolution chatbots can be integrated with existing customer service software, making them an incredibly powerful tool for businesses of all sizes, including yours 😌!
In conclusion, chatbots are an innovative technology that can be used to simplify and enhance the customer experience.
Whether for conversation management, customer service, healthcare or qualified lead generation, the chatbot can be a very practical and useful tool. So it's important to understand its features and possibilities. Now, we're counting on you to make the most of it 😉.
