What can they do?
Chatbots are capable of communicating with several people at the same time and providing them with automated responses based on different criteria.
They can be used in a variety of applications, including customer support, sales and marketing. They are also increasingly used as a decision-support tool, providing personalized recommendations based on user preferences and behavior.
For example, Agorastore, an auction site, has set up a chatbot that enables its users to get help with bidding on the site, or estimate shipping costs after a sale, in just a few clicks. Here's an example of a successful chatbot!
Learn more about Agorastore's experience with the chatbot.
Where does this interest in chatbots come from, and how will they evolve?
For the record, chatbots are based on a technique called "chatterbot", popularized by the ELIZA program developed in the 1960s by Joseph Weizenbaum.
Chatbots were initially popularized by the instant messaging platforms we're all familiar with, such as Facebook Messenger and WhatsApp. These platforms have enabled developers to create chatbots that can interact with users of these platforms.
The tolk. ai ecosystem can be used with an infinite number of use cases, on a multitude of channels to meet this need.
Chatbots have seen a resurgence of interest in recent years with the advent of artificial intelligence and virtual assistants such as Google Home and Amazon Echo.
These new services use chatbots to interact with users and provide a range of services, from music to home automation. According to some estimates, chatbots should represent an $8 billion market by 2025.
Suffice to say, it would be a shame to miss out! So, for the years to come, it's vital that you set up a chatbot, but not just any chatbot: you need a chatbot that talks to humans like a human.
What are the different types of chatbot?
Here are the different types of chatbot frequently used by companies:
The Voicebot
We've all been confronted with a voicebot at least once, and frankly we've often wanted to tear our hair out! 🤯
The voicebot is that voice that asks us to give our answer orally and then, after the 5th time, keeps saying "Sorry, I didn't understand your answer" 😅.
These voicebots can manage a conversation using natural language, but by voice instead of text. They are based on a computer program capable of interpreting human speech over the telephone. To do this, it uses automatic language processing technology.
Le Callbot
The callbot is equipped with speech recognition and synthesis capabilities, enabling it to perform semantic analysis.
In short, a callbot can :
- Understand what the caller is saying,
- Identify your needs,
- Identify and evaluate caller ID information,
- Provide the user with relevant answers.
Not only can it transcribe incoming speech into text, but this process is also very useful for constantly analyzing conversations with customers to improve callbot performance and avoid annoying your customers over the phone!
Chatbot with decision tree
The most basic chatbots follow a defined decision tree. In simpler terms, the bot guides the conversation with the user to give predefined answers.
For example, at the start of a conversation with a user, a chatbot with a decision tree might propose a drop-down list of possibilities.
If the user selects "Support", the chatbot can then automatically provide the contact number or e-mail address of the service concerned.
They're simple chatbots, but I find them a bit boring! Maybe with some AI we could make them cooler? 🤔
Chatbot with artificial intelligence - NLP
Good news! 🥳
A chatbot can in fact rely onartificial intelligence to function. In this case, the program is able to understand human language and respond appropriately and personally.
This is achieved through NLP(Natural Language Processing), which uses automatic natural language processing. This processing consists of five stages:
- Understand the question,
- Interpret the meaning of the question according to the context,
- Choosing the right decision,
- Formulate the answer.
In other words, thanks to Machine Learning, theAI-based chatbot (" intelligent chatbot"), will be able to understand the meaning of requests, propose appropriate responses, keep the thread of discussions as well as understand the context.
The icing on the cake is that this type of chatbot becomes more intelligent over time! It can learn from its mistakes and evolve its responses, making it even more useful for your company, but above all more enjoyable for your customers!
These are exactly the kinds of chatbots we love at tolk.ai, all our assistants are AI-powered and improve over time thanks to our state-of-the-art technologies.
In a nutshell, chatbots are software programs designed to converse with a user in order to provide help or information.
They can be used for simple tasks, such as answering frequently asked questions, or for more complex tasks, such as making a hotel reservation. And that's just the beginning!
Chatbots are generally based onartificial intelligence and can be programmed to learn and adapt to the way users communicate.
What setsAI-powered chatbots apart from others is their ability to understand complex questions and adapt to your customers. As a result, they answer exactly what the user is looking for, making the experience smoother!
That's exactly what tolk.ai offers, a high value-added conversational experience based on these state-of-the-art technologies.
A demo is worth a thousand words!
Test the power of NLP now by booking a product tour today!
Now you know all about what a chatbot is!
