Matthieu Gallais, Customer Experience Manager at Agorastore, talks about his experience with the tolk.ai chatbot solution.
In this interview, he explains that Agorastore was experiencing a problem of qualification of requests. They had several channels at their disposal, including email, telephone and the Zendesk tool.
Today, Agorastore has succeeded in filtering requests by type of behavior, thanks to the chatbot. In addition, a new case of use discovered. Matthieu highlights the ease of use of the tool, as well as tolk.ai's support in setting up and improving performance.
Thanks to the chatbot, Agorastore now achieves 97% automation without human intervention, 3% negative feedback and 60% of incoming leadswith the new use case. They now achieve €200,000 in sales associated with users who have spoken with the chatbot before registering or bidding.
