How did Agorastore discover a new use case thanks to the chatbot?

Key figures

14

jours

Vous pouvez tester notre solution gratuitement.

6

mois

Fini les arbres de décision ! Passez à la gestion dynamique et intelligente du dialogue.

-65%

d'abandons panier

Nos partenaires constatent une nette baisse des abandons panier dans leurs parcours avant-vente.

10

Nouveau pays

Nos chatbots apprennent de leurs erreurs et s’améliorent après chaque conversations.

Case studies

Mots-clés

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Matthieu Gallais, Customer Experience Manager at Agorastore, talks about his experience with the tolk.ai chatbot solution.

In this interview, he explains that Agorastore had a problem qualifying requests. They had several channels at their disposal, including email, telephone and Zendesk.

Today, Agorastore has succeeded in filtering requests by type of behavior, thanks to the chatbot. In addition, a new use case has been discovered. Matthieu highlights the ease of use of the tool, as well as tolk.ai's support in setting up and improving performance.

Thanks to the chatbot, Agorastore now achieves 97% automation without human intervention, 3% negative feedback and 60% of incoming leadswith the new use case. They now achieve €200,000 in sales associated with users who have spoken with the chatbot before registering or bidding.