Provide white-gloves customer experience with Conversational AI

The best companies respond to their customers' requests instantly, 24/7. Our AI-powered chatbots and live-chat solutions put a smile on your customers' faces.
No credit card, no commitment
Chatbot shopify ecommerce assistant

100+ companies use Tolk to deliver premium customer service with ease.

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Your customers are valuable.

Give them what they want!

Unleash the potential of your teams

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"70% of requests processed automatically at launch, 95% after 3 months

Rémi Husson, Responsible for customer experience at Feu Vert

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Live-chat & Messaging

Transform your agents

into customer service rockstars

Simplify and accelerate the resolution of live-chat, email or messaging requests. Improve the productivity of your customer service agents with AI that anticipates responses to your customers.

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AI Chatbots

Automate the processing of

70% of customer requests

Deploy a chatbot capable of automatically responding to your customers, or qualifying a request for referral to your customer service agents. Our artificial intelligence allows your chatbot to offer a humanised management of the conversation. Quick to deploy, your chatbot is enriched with unanswered requests.

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Ecosystem

Bring in your tools

in conversation

Create a ticket in Zendesk, retrieve a delivery status in Shipup, send information in Salesforce, ... Use our native connectors to create synergies between all your tools. Create smarter automation paths and make your customer support more efficient. 

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Conversational analytics

Anticipate expectations

of your customers

Understand your customers' behaviours simply and improve the handling of their requests. Conversion, shopping cart abandonment, support requests, opening a support ticket, identify automation paths and define the associated paths. The best way to improve your customer satisfaction.

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Privacy & Security

Tolk ensures your users' data safety in accordance with the European standards for the protection of personal data (RGPD). Our data transit and are hosted in Europe. We apply encryption and anonymization methods in order to provide an optimal level of security for all your data.

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