{"id":9861,"date":"2022-10-20T17:50:41","date_gmt":"2022-10-20T15:50:41","guid":{"rendered":"https:\/\/www.tolk.ai\/?p=9861"},"modified":"2026-02-06T10:11:11","modified_gmt":"2026-02-06T09:11:11","slug":"comment-entoria-reussi-a-reduire-de-80-leurs-appels-au-service-client","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-ia\/etude-de-cas\/comment-entoria-reussi-a-reduire-de-80-leurs-appels-au-service-client","title":{"rendered":"Comment Entoria a r\u00e9duit de 56\u202f% ses appels au service client ?"},"content":{"rendered":"\t\t
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Gr\u00e2ce \u00e0 l\u2019utilisation du chatbot, Entoria constate des r\u00e9sultats impressionnants. Les appels entrants du service client diminuent de 56\u202f%, le chatbot automatise 95\u202f% des t\u00e2ches sans intervention humaine, et la satisfaction client atteint 94\u202f%.<\/h4>\n

Cette solution permet \u00e0 l\u2019entreprise de gagner en efficacit\u00e9 tout en offrant une exp\u00e9rience client de qualit\u00e9.<\/h4>\n
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Anne Clero, Directrice Centre Relation Client chez\u00a0Entoria<\/a>, nous partage son exp\u00e9rience avec la solution de chatbot tolk.ai pour son service client.<\/p>\n<\/div>\n

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En effet, le probl\u00e8me majeur que rencontrait Entoria concernait les demandes de cartes de tiers payant<\/mark>. De plus, les collaborateurs \u00e9taient submerg\u00e9s par les demandes de cartes de tiers payant. Chaque jour, de nombreux appels portaient sur les m\u00eames sujets, ce qui surchargeait l\u2019\u00e9quipe et limitait son temps pour des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.<\/p>\n

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Aujourd\u2019hui, le chatbot filtre efficacement ces demandes r\u00e9p\u00e9titives. Les collaborateurs peuvent se concentrer sur les \u00e9changes qualitatifs avec les clients. Tandis que le chatbot g\u00e8re les questions standardis\u00e9es et fr\u00e9quentes.<\/p>\n

Un r\u00e9el soulagement pour les \u00e9quipes !<\/p>\n

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Par ailleurs, Anne Clero souligne \u00e9galement la simplicit\u00e9 de l\u2019outil, qui ne requiert aucune comp\u00e9tence technique pour \u00eatre utilis\u00e9 et param\u00e9tr\u00e9.<\/p>\n

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Les r\u00e9sultats sont remarquables !<\/p>\n

Gr\u00e2ce au chatbot, Entoria a r\u00e9duit de 56\u202f% les appels entrants. Le syst\u00e8me automatise 95\u202f% des interactions sans intervention humaine. Parall\u00e8lement, le taux de satisfaction client atteint 94\u202f%.<\/p>\n

Ce succ\u00e8s montre comment un chatbot bien con\u00e7u peut am\u00e9liorer l\u2019efficacit\u00e9 op\u00e9rationnelle et l\u2019exp\u00e9rience client simultan\u00e9ment.<\/p>\n

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https:\/\/www.youtube.com\/watch?v=Wgmad1Uku-Q<\/div>\n<\/figure>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Gr\u00e2ce au chatbot, Entoria voit des r\u00e9sultats remarquables avec une baisse de 56% d\u2019appels entrants, ainsi qu\u2019un taux d\u2019automatisation \u00e0 95% sans intervention humaine et un taux de satisfaction client \u00e0 94%.<\/p>\n","protected":false},"author":6,"featured_media":14813,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[59],"tags":[64],"class_list":["post-9861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-etude-de-cas","tag-assurance"],"yoast_head":"\nComment Entoria r\u00e9ussi \u00e0 r\u00e9duire de 56% leurs appels au service client ?<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce au chatbot, Entoria voit des r\u00e9sultats remarquables avec une baisse de 56% d\u2019appels au service client et un taux d\u2019automatisation \u00e0 95%\" \/>\n<meta name=\"robots\" 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