{"id":9834,"date":"2022-10-20T18:02:54","date_gmt":"2022-10-20T16:02:54","guid":{"rendered":"https:\/\/www.tolk.ai\/?p=9834"},"modified":"2026-02-09T17:10:35","modified_gmt":"2026-02-09T16:10:35","slug":"comment-agorastore-a-decouvert-un-nouveau-cas-dusage-grace-au-chatbot","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-ia\/etude-de-cas\/comment-agorastore-a-decouvert-un-nouveau-cas-dusage-grace-au-chatbot","title":{"rendered":"Comment Agorastore \u00e0 d\u00e9couvert un nouveau cas d\u2019usage gr\u00e2ce au chatbot ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9834\" class=\"elementor elementor-9834\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3640728 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3640728\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba09232\" data-id=\"ba09232\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39edc30 elementor-widget elementor-widget-heading\" data-id=\"39edc30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chatbot Agorastore : comment automatiser 97\u202f% des demandes et d\u00e9couvrir un nouveau cas d\u2019usage ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ddfae92 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ddfae92\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56a31c0\" data-id=\"56a31c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23f31da6 elementor-widget elementor-widget-text-editor\" data-id=\"23f31da6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"828\" data-end=\"1007\">Matthieu Gallais, Responsable Exp\u00e9rience Client chez <a href=\"https:\/\/www.agorastore.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agorastore<\/a>, t\u00e9moigne de son exp\u00e9rience avec la solution de chatbot tolk.ai.<\/p>\n<p data-start=\"828\" data-end=\"1007\">\u00a0<\/p>\n<p data-start=\"828\" data-end=\"1007\">Il explique comment cet outil a transform\u00e9 la gestion des demandes et am\u00e9lior\u00e9 le parcours client. Le chatbot permet \u00e0 Agorastore d\u2019automatiser des t\u00e2ches r\u00e9p\u00e9titives et de mieux qualifier les demandes.<\/p>\n\n<p data-start=\"2156\" data-end=\"2546\">\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e37180c elementor-widget elementor-widget-text-editor\" data-id=\"e37180c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"1009\" data-end=\"1341\">Avant le d\u00e9ploiement du chatbot, Agorastore avait du mal \u00e0 qualifier les demandes.\u00a0<\/p>\n<p data-start=\"132\" data-end=\"916\">\u00a0<\/p>\n<p data-start=\"132\" data-end=\"916\">Les canaux existants, comme l\u2019email, le t\u00e9l\u00e9phone et Zendesk, g\u00e9n\u00e9raient un flux important de questions r\u00e9p\u00e9titives chaque jour.<\/p>\n<p data-start=\"132\" data-end=\"916\">En cons\u00e9quence, les collaborateurs de l\u2019\u00e9quipe service client devaient lire chaque message, comprendre la demande et y r\u00e9pondre rapidement. De plus, ils passaient beaucoup de temps \u00e0 filtrer les questions similaires et \u00e0 fournir des r\u00e9ponses standardis\u00e9es.<\/p>\n<p data-start=\"1009\" data-end=\"1341\">En bref, cette situation ralentissait la r\u00e9activit\u00e9 du service client et augmentait la charge op\u00e9rationnelle.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7398c elementor-widget elementor-widget-text-editor\" data-id=\"bf7398c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 data-start=\"1009\" data-end=\"1341\">Retours d&#8217;exp\u00e9rience<\/h2>\n<p data-start=\"1009\" data-end=\"1341\">Avec le <strong data-start=\"1237\" data-end=\"1264\">chatbot tolk.ai<\/strong>, Agorastore filtre automatiquement les demandes selon le comportement des utilisateurs. Le chatbot identifie rapidement les besoins et classe les demandes par priorit\u00e9. Les \u00e9quipes peuvent se concentrer sur les interactions complexes ou \u00e0 forte valeur ajout\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff92f4 elementor-widget elementor-widget-text-editor\" data-id=\"4ff92f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-spacer\" style=\"height: 69px;\" aria-hidden=\"true\">\n<p data-start=\"1343\" data-end=\"1788\">D&#8217;une part, cette automatisation a non seulement am\u00e9lior\u00e9 la r\u00e9partition des t\u00e2ches pour les \u00e9quipes. D&#8217;autre part, elle a \u00e9galement permis de d\u00e9couvrir un nouveau cas d\u2019usage, jusque-l\u00e0 inexploit\u00e9.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d04eef elementor-widget elementor-widget-text-editor\" data-id=\"9d04eef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1343\" data-end=\"1788\">Simon Sallandre, Responsable des Op\u00e9ration chez <a href=\"https:\/\/www.agorastore.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agorastore<\/a> souligne la simplicit\u00e9 d\u2019utilisation du chatbot et l\u2019accompagnement fourni par tolk.ai pour optimiser ses performances.<\/p>\n<p data-start=\"1343\" data-end=\"1788\">\u00a0<\/p>\n<p data-start=\"1790\" data-end=\"2154\">Aujourd\u2019hui, le chatbot atteint 97\u202f% d\u2019automatisation sans intervention humaine et r\u00e9duit les retours n\u00e9gatifs \u00e0 3\u202f%. En effet, il convertit 60\u202f% des leads entrants via le nouveau cas d\u2019usage. Ces interactions ont g\u00e9n\u00e9r\u00e9 200\u202f000\u202f\u20ac de chiffre d\u2019affaires suppl\u00e9mentaire. Les r\u00e9sultats montrent que le <strong data-start=\"2147\" data-end=\"2174\">chatbot tolk.ai<\/strong>\u00a0devient un outil strat\u00e9gique. Il am\u00e9liore la qualification des demandes, automatise les t\u00e2ches r\u00e9p\u00e9titives, augmente la satisfaction client et g\u00e9n\u00e8re de nouvelles opportunit\u00e9s commerciales.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-add5736 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"add5736\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56e5fbf\" data-id=\"56e5fbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcd89d5 elementor-widget elementor-widget-video\" data-id=\"dcd89d5\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/7ux2Fz-SYHs?si=WsAaxILzzEfTdJj9&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0587990 elementor-widget elementor-widget-text-editor\" data-id=\"0587990\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1343\" data-end=\"1788\">Le succ\u00e8s d\u2019<a href=\"https:\/\/www.agorastore.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agorastore<\/a> d\u00e9montre que le <strong data-start=\"2195\" data-end=\"2222\">chatbot tolk.ai<\/strong>\u00a0peut devenir un outil strat\u00e9gique pour am\u00e9liorer la qualification des demandes, automatiser les interactions r\u00e9p\u00e9titives et maximiser le potentiel commercial.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Matthieu Gallais, Responsable Exp\u00e9rience Client chez Agorastore, t\u00e9moigne de son usage de nos solutions pour automatiser 97% de ses demandes entrantes.<\/p>\n","protected":false},"author":6,"featured_media":14811,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[59],"tags":[76],"class_list":["post-9834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-etude-de-cas","tag-e-commerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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