{"id":17351,"date":"2020-01-27T00:00:00","date_gmt":"2020-01-26T23:00:00","guid":{"rendered":"https:\/\/www.tolk.ai\/blog-ia\/non-classe\/customer-service-chatbot-read-this-before-you-start"},"modified":"2026-06-26T17:31:40","modified_gmt":"2026-06-26T15:31:40","slug":"customer-service-chatbot-read-this-before-you-start","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start","title":{"rendered":"Customer Service Chatbot: Read This Before You Start!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17351\" class=\"elementor elementor-17351 elementor-1650\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24eecc5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24eecc5b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25077413\" data-id=\"25077413\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4996b30c elementor-widget elementor-widget-text-editor\" data-id=\"4996b30c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<figure><figcaption><\/figcaption><\/figure><p id=\"2cec\" class=\"graf graf--p graf-after--h3\">Since 2016, the golden age of chatbots, improvements in natural language processing (<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/fr.wikipedia.org\/wiki\/Traitement_automatique_du_langage_naturel\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/fr.wikipedia.org\/wiki\/Traitement_automatique_du_langage_naturel\">NLP<\/a>) technologies and the <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/blog.tolk.ai\/chatbots-les-5-use-cases-qui-marchent-et-qui-rapportent-88e775988f33?source=collection_home---5------0-----------------------\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/blog.tolk.ai\/chatbots-les-5-use-cases-qui-marchent-et-qui-rapportent-88e775988f33?source=collection_home---5------0-----------------------\">refinement of use cases<\/a> have given virtual agents renewed arguments in favor of mass adoption by businesses and users. <\/p><p id=\"2cec\" class=\"graf graf--p graf-after--h3\">Indeed, the automation of customer service through chatbots, also known as intelligent conversational agents, is becoming the norm for companies seeking to digitalize their customer experience.<\/p><p id=\"9874\" class=\"graf graf--p graf-after--p\">2020, described by Forbes as the <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2020\/01\/10\/five-conversational-ai-predictions-for-2020\/#3b7a0a7a5c8b\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2020\/01\/10\/five-conversational-ai-predictions-for-2020\/#3b7a0a7a5c8b\"><em class=\"markup--em markup--p-em\">year of renewal for conversational agents,<\/em><\/a> became the year of mass adoption of these technologies.<\/p><p id=\"9874\" class=\"graf graf--p graf-after--p\"> <\/p><p id=\"eefd\" class=\"graf graf--h4 graf-after--p\">In this context, we share the keys to understanding what makes chatbots more effective and, above all, more profitable.<\/p><p id=\"eefd\" class=\"graf graf--h4 graf-after--p\"> <\/p><h2 id=\"6308\" class=\"graf graf--h3 graf-after--h4\">Chatbot &amp; Customer Service: R.O.I. is King!<\/h2><p id=\"6c77\" class=\"graf graf--p graf-after--h3\">First, thinking that a conversational interface could suit any use case was a mistake. The proliferation of POCs launched by large corporations and startups led to massive disillusionment around the performance of an emerging technology. Equally, this was followed by a complete questioning of the usefulness of such tools.<\/p><p id=\"6c77\" class=\"graf graf--p graf-after--h3\"> <\/p><p id=\"2db6\" class=\"graf graf--p graf-after--p\">Four years later, we observe that virtual agents have genuine value when used to:<\/p><ul class=\"postList\"><li id=\"092d\" class=\"graf graf--li graf-after--p\"><strong class=\"markup--strong markup--li-strong\">automate the handling<\/strong> of recurring questions from users (customers \/ employees \/ customer service agents),<\/li><li id=\"5a18\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">qualify \/ route a support request<\/strong> to a specific department,<\/li><li id=\"cfa8\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">schedule a support request<\/strong> with a human agent,<\/li><li id=\"c888\" class=\"graf graf--li graf-after--li\">resolve <strong class=\"markup--strong markup--li-strong\">issues related to logging in<\/strong> to a customer portal,<\/li><li id=\"7b7d\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">help a user navigate<\/strong> their customer portal,<\/li><li id=\"aee0\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">measure user satisfaction<\/strong> in a specific context,<\/li><li id=\"763e\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">capture \/ qualify \/ enrich<\/strong> a commercial opportunity,<\/li><li id=\"a326\" class=\"graf graf--li graf-after--li\"><strong class=\"markup--strong markup--li-strong\">collect information<\/strong> in place of a form.<\/li><\/ul><p id=\"d618\" class=\"graf graf--p graf-after--li\">All these use cases share 3 common points:<\/p><ul class=\"postList\"><li id=\"2151\" class=\"graf graf--li graf-after--p\">they are easily automatable,<\/li><li id=\"9dd0\" class=\"graf graf--li graf-after--li\">they require brief and focused exchanges,<\/li><li id=\"f8c2\" class=\"graf graf--li graf-after--li\">they are not subject to any constraint in their formulation.<\/li><\/ul><p id=\"15ba\" class=\"graf graf--p graf-after--li\">That said, it is pointless to think that chatbots are the solution to all your problems. Exchanges that are too complex or too in-depth require strong and dynamic contextualization. For the time being, they are poorly suited to the use of a conversational interface.<\/p><p id=\"15ba\" class=\"graf graf--p graf-after--li\"> <\/p><p id=\"d2bd\" class=\"graf graf--p graf-after--p\">As a reminder, this is precisely what led &#8220;early adopters&#8221; toward widespread disillusionment.<\/p><figure><figcaption><\/figcaption><\/figure><h2 id=\"dcfd\" class=\"graf graf--h3 graf-after--figure\">Chatbots That Are Finally Intelligent!<\/h2><p id=\"5ab4\" class=\"graf graf--p graf-after--h3\">There are two major families of chatbots for customer service:<\/p><ul class=\"postList\"><li id=\"6434\" class=\"graf graf--li graf-after--p\">chatbots capable of <strong class=\"markup--strong markup--li-strong\">constrained exchanges<\/strong>, often modeled as static decision trees,<\/li><li id=\"c94e\" class=\"graf graf--li graf-after--li\">chatbots capable of <strong class=\"markup--strong markup--li-strong\">freer and more humanized exchanges,<\/strong> using automated natural language processing technologies.<\/li><\/ul><p id=\"d337\" class=\"graf graf--p graf-after--li\">Use cases related to customer service (self-care) have propelled intelligent virtual agents into the spotlight. However, the technologies used (NLU or NLP) are highly demanding in terms of structured and labeled data. Indeed, this poses a problem, particularly when training models on the desired area of expertise. This requirement generates uncertainty about the performance of the virtual agent during the first months of operation.<\/p><p id=\"d337\" class=\"graf graf--p graf-after--li\"> <\/p><p id=\"d337\" class=\"graf graf--p graf-after--li\"> <\/p><p id=\"aafa\" class=\"graf graf--p graf-after--p\">At<a class=\"markup--anchor markup--p-anchor\" href=\"http:\/\/www.tolk.ai\/en\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"http:\/\/www.tolk.ai\/en\"> The Chatbot Factory<\/a>, we have been working on this challenge for several years in order to offer a<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.tolk.ai\/nlp-chatbot-intelligent\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.tolk.ai\/nlp-chatbot-intelligent\/\"> conversational intelligence that is as &#8220;plug-and-play&#8221;<\/a> as possible. The goal is to guarantee bot performance from the deployment phase onward, while minimizing training, optimization, and language model enrichment operations.<\/p><p id=\"ccc9\" class=\"graf graf--p graf-after--p\">One of the major differentiating factors of our technology lies in our ability to pit multiple language analysis and processing models against each other, classified into two main families:<\/p><ul class=\"postList\"><li id=\"bd7d\" class=\"graf graf--li graf-after--p\">approach based on machine learning algorithms (NLU),<\/li><li id=\"cea1\" class=\"graf graf--li graf-after--li\">approach based on semantic analysis linked to ontologies and dictionaries.<\/li><\/ul><p id=\"372a\" class=\"graf graf--p graf-after--li\">Our Tolk platform integrates a proprietary technology that selects the most appropriate model based on performance and context parameters.<\/p><p class=\"graf graf--p graf-after--li\">This technological innovation improves bot performance by enabling the interpretation of up to 70% of requests related to a user intent, without any initial training.<\/p><p class=\"graf graf--p graf-after--li\">As a result, our clients can <strong class=\"markup--strong markup--p-strong\">deploy their conversational agents in under a week, compared to 3 months previously<\/strong>, and achieve strong performance without delay.<\/p><figure><figcaption><\/figcaption><\/figure><h2 id=\"8e37\" class=\"graf graf--h3 graf-after--p\">Ensuring Success!<\/h2><p id=\"7b01\" class=\"graf graf--p graf-after--h3\">Business teams often set themselves clear and quantifiable objectives:<\/p><ul class=\"postList\"><li id=\"cd03\" class=\"graf graf--li graf-after--p\">improve the quality of customer service, in particular by making it accessible 24\/7 and immediate,<\/li><li id=\"5c61\" class=\"graf graf--li graf-after--li\">reduce the cost of handling a customer interaction.<\/li><\/ul><h3>And the reality?<\/h3><p id=\"6678\" class=\"graf graf--p graf-after--li\">In reality, the measured benefits are somewhat out of step with these expectations. The observation is that each channel creates its own audience and that channel cannibalization proves to be a rather long and tedious process.<\/p><p id=\"f479\" class=\"graf graf--p graf-after--p\">This rests on a change in user habits. It is the benefit around the value obtained from the new tool or service that motivates this evolution.<\/p><p id=\"8a7f\" class=\"graf graf--p graf-after--p\">The goal is therefore to design a chatbot that is not a copy of your FAQ, but a service designed around users&#8217; problems.<\/p><p id=\"7f5d\" class=\"graf graf--p graf-after--p\">Start from the assumption that your knowledge bases and FAQs address only a small portion (approximately 40% to 50%) of your customers&#8217; actual requests. It is limited, but that is the reality.<\/p><p id=\"7f5d\" class=\"graf graf--p graf-after--p\"> <\/p><p id=\"7f5d\" class=\"graf graf--p graf-after--p\"> <\/p><p id=\"9de1\" class=\"graf graf--p graf-after--p\">It is therefore essential to accept launching your virtual agent without covering the entire intended scope. To address this uncertainty, it is imperative to mobilize business teams around the enrichment and creation of new knowledge bases.<\/p><p id=\"0cdb\" class=\"graf graf--p graf-after--p\">Return on investment objectives can only be achieved by adopting an agile approach. It is often preferable to shorten the design and deployment time of the agent in order to quickly confront actual user requests. Entering rapid iteration cycles to focus on real customer needs and deliver relevant, precise, and satisfying responses is key.<\/p><p id=\"af7a\" class=\"graf graf--p graf-after--figure\">People play a central role in the bot&#8217;s learning process. They use listening and monitoring tools designed to accelerate the virtual agent&#8217;s learning and increase its overall performance.<\/p><p id=\"b2bd\" class=\"graf graf--p graf-after--p\">Finally, measuring satisfaction and listening for weak signals in the conversation are good effectiveness indicators for assessing the usefulness of a virtual agent.<\/p><p id=\"b2bd\" class=\"graf graf--p graf-after--p\"> <\/p><h2 id=\"385b\" class=\"graf graf--h3 graf-after--p\">In Summary&#8230;<\/h2><p id=\"fb88\" class=\"graf graf--h4 graf-after--h3\"><strong>Customer Service Chatbots are effective when they are well designed and well positioned within your customer journey. Do not expect too much from them; be pragmatic and agile.<\/strong><\/p><p id=\"5cc6\" class=\"graf graf--p graf-after--h4\">The benefits linked to using a chatbot can be rapidly observed:<\/p><ul class=\"postList\"><li id=\"696c\" class=\"graf graf--li graf-after--p\">promotion of the self-care approach,<\/li><li id=\"543c\" class=\"graf graf--li graf-after--li\">immediate reduction in the number of emails, medium-term reduction in the number of calls,<\/li><li id=\"7441\" class=\"graf graf--li graf-after--li\">measurable economic efficiency (10x cheaper than a human agent)<\/li><li id=\"f325\" class=\"graf graf--li graf-after--li\">scalable.<\/li><\/ul><p id=\"59b8\" class=\"graf graf--p graf-after--li graf--trailing\">All that remains is having access to an easy-to-deploy technology, tools that identify automation levers, and performance indicators aimed at increasing the bot&#8217;s performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Automating customer service with an intelligent chatbot&#8230; Business teams are thinking about it more and more. Methodology, use cases, technology: all are factors that can guarantee the success or jeopardize your project.<\/p>\n","protected":false},"author":1,"featured_media":17222,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[89],"tags":[],"class_list":["post-17351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fundamentals"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Chatbot: Read This Before You Start!<\/title>\n<meta name=\"description\" content=\"Discover how a customer service chatbot improves satisfaction, ROI, and automation, along with the keys to a successful deployment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Chatbot: Read This Before You Start!\" \/>\n<meta property=\"og:description\" content=\"Discover how a customer service chatbot improves satisfaction, ROI, and automation, along with the keys to a successful deployment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start\" \/>\n<meta property=\"og:site_name\" content=\"tolk.ai\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-26T23:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-26T15:31:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/08\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1076\" \/>\n\t<meta property=\"og:image:height\" content=\"584\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Thomas Sabatier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas Sabatier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start\"},\"author\":{\"name\":\"Thomas Sabatier\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#\\\/schema\\\/person\\\/0ac8f8f32c895f48fb4fcea06af04e56\"},\"headline\":\"Customer Service Chatbot: Read This Before You Start!\",\"datePublished\":\"2020-01-26T23:00:00+00:00\",\"dateModified\":\"2026-06-26T15:31:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start\"},\"wordCount\":984,\"publisher\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tolk.ai\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png\",\"articleSection\":[\"Fundamentals\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start\",\"url\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start\",\"name\":\"Customer Service Chatbot: Read This Before You Start!\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tolk.ai\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png\",\"datePublished\":\"2020-01-26T23:00:00+00:00\",\"dateModified\":\"2026-06-26T15:31:40+00:00\",\"description\":\"Discover how a customer service chatbot improves satisfaction, ROI, and automation, along with the keys to a successful deployment.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#primaryimage\",\"url\":\"https:\\\/\\\/www.tolk.ai\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png\",\"contentUrl\":\"https:\\\/\\\/www.tolk.ai\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png\",\"width\":1076,\"height\":584,\"caption\":\"The golden rules for smooth and effective interactions\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/blog-ia\\\/fundamentals\\\/customer-service-chatbot-read-this-before-you-start#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.tolk.ai\\\/en\\\/generative-ai-chatbot-for-customer-relationships\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service Chatbot: Read This Before You Start!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#website\",\"url\":\"https:\\\/\\\/www.tolk.ai\\\/en\",\"name\":\"tolk.ai\",\"description\":\"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#organization\"},\"alternateName\":\"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.tolk.ai\\\/en?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#organization\",\"name\":\"tolk.ai\",\"url\":\"https:\\\/\\\/www.tolk.ai\\\/en\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.tolk.ai\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/logo-tolk.ai-new.png\",\"contentUrl\":\"https:\\\/\\\/www.tolk.ai\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/logo-tolk.ai-new.png\",\"width\":1000,\"height\":500,\"caption\":\"tolk.ai\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/fr.linkedin.com\\\/company\\\/tolk-ai\",\"https:\\\/\\\/www.youtube.com\\\/@tolk.ai.technology\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.tolk.ai\\\/en#\\\/schema\\\/person\\\/0ac8f8f32c895f48fb4fcea06af04e56\",\"name\":\"Thomas Sabatier\",\"sameAs\":[\"https:\\\/\\\/www.tolk.ai\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Chatbot: Read This Before You Start!","description":"Discover how a customer service chatbot improves satisfaction, ROI, and automation, along with the keys to a successful deployment.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start","og_locale":"en_US","og_type":"article","og_title":"Customer Service Chatbot: Read This Before You Start!","og_description":"Discover how a customer service chatbot improves satisfaction, ROI, and automation, along with the keys to a successful deployment.","og_url":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start","og_site_name":"tolk.ai","article_published_time":"2020-01-26T23:00:00+00:00","article_modified_time":"2026-06-26T15:31:40+00:00","og_image":[{"width":1076,"height":584,"url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/08\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png","type":"image\/png"}],"author":"Thomas Sabatier","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Thomas Sabatier","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#article","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start"},"author":{"name":"Thomas Sabatier","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/0ac8f8f32c895f48fb4fcea06af04e56"},"headline":"Customer Service Chatbot: Read This Before You Start!","datePublished":"2020-01-26T23:00:00+00:00","dateModified":"2026-06-26T15:31:40+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start"},"wordCount":984,"publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#primaryimage"},"thumbnailUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/08\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png","articleSection":["Fundamentals"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start","url":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start","name":"Customer Service Chatbot: Read This Before You Start!","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#primaryimage"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#primaryimage"},"thumbnailUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/08\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png","datePublished":"2020-01-26T23:00:00+00:00","dateModified":"2026-06-26T15:31:40+00:00","description":"Discover how a customer service chatbot improves satisfaction, ROI, and automation, along with the keys to a successful deployment.","breadcrumb":{"@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#primaryimage","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/08\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/08\/Les-regles-dor-pour-des-interactions-fluides-et-utiles.png","width":1076,"height":584,"caption":"The golden rules for smooth and effective interactions"},{"@type":"BreadcrumbList","@id":"https:\/\/www.tolk.ai\/en\/blog-ia\/fundamentals\/customer-service-chatbot-read-this-before-you-start#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships"},{"@type":"ListItem","position":2,"name":"Customer Service Chatbot: Read This Before You Start!"}]},{"@type":"WebSite","@id":"https:\/\/www.tolk.ai\/en#website","url":"https:\/\/www.tolk.ai\/en","name":"tolk.ai","description":"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers","publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"alternateName":"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tolk.ai\/en?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tolk.ai\/en#organization","name":"tolk.ai","url":"https:\/\/www.tolk.ai\/en","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","width":1000,"height":500,"caption":"tolk.ai"},"image":{"@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/"},"sameAs":["https:\/\/fr.linkedin.com\/company\/tolk-ai","https:\/\/www.youtube.com\/@tolk.ai.technology"]},{"@type":"Person","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/0ac8f8f32c895f48fb4fcea06af04e56","name":"Thomas Sabatier","sameAs":["https:\/\/www.tolk.ai"]}]}},"_links":{"self":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/17351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/comments?post=17351"}],"version-history":[{"count":1,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/17351\/revisions"}],"predecessor-version":[{"id":17353,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/17351\/revisions\/17353"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media\/17222"}],"wp:attachment":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media?parent=17351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/categories?post=17351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/tags?post=17351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}