{"id":17283,"date":"2023-01-04T16:59:05","date_gmt":"2023-01-04T15:59:05","guid":{"rendered":"https:\/\/www.tolk.ai\/blog-ia\/non-classe\/how-can-a-chatbot-specialised-in-health-and-welfare-insurance-improve-your-customer-service"},"modified":"2026-06-26T17:30:03","modified_gmt":"2026-06-26T15:30:03","slug":"how-can-a-chatbot-specialised-in-health-and-welfare-insurance-improve-your-customer-service","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-ia\/business-sectors\/how-can-a-chatbot-specialised-in-health-and-welfare-insurance-improve-your-customer-service","title":{"rendered":"How can a chatbot specialised in health and welfare insurance improve your customer service?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17283\" class=\"elementor elementor-17283 elementor-10929\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe76c33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe76c33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f74fc0\" data-id=\"2f74fc0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c4f7b3 elementor-widget elementor-widget-text-editor\" data-id=\"6c4f7b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>How can a chatbot specialised in health and welfare insurance improve your customer service?<\/h2><p data-start=\"569\" data-end=\"869\">Can the health and welfare insurance chatbot help relieve the pressure on your customer service? <img decoding=\"async\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f914.svg\" alt=\"\ud83e\udd14\" width=\"5\" height=\"5\" \/><\/p><p data-start=\"569\" data-end=\"869\"><br data-start=\"660\" data-end=\"663\" \/>The end and beginning of the year are often particularly challenging periods for the customer service teams of insurance organisations and health insurance providers. Demand rises sharply. Resources quickly become stretched.<\/p><p data-start=\"1114\" data-end=\"1353\"><img decoding=\"async\" class=\"aligncenter\" style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: 0.4px;\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f92f.svg\" alt=\"\ud83e\udd2f\" width=\"46\" height=\"46\" \/><\/p><p>These teams therefore have no choice but to find an effective solution to meet their customers&#8217; needs.<\/p><p>Fortunately, chatbots can be a very useful solution for answering customer questions and relieving pressure on your service.<\/p><p>Indeed, since they can be programmed to:<\/p><ul><li>Answer common and complex questions quickly without needing to call upon a staff member or a qualified representative.<\/li><li>Offer customers 24\/7 assistance, enabling requests to be handled in record time (at tolk.ai, we observe that 1 in 3 conversations takes place outside customer service opening hours).<\/li><\/ul><div> <\/div><h3><span style=\"letter-spacing: 0.4px;\">Chatbots: the solution for relieving pressure on your customer service<\/span><\/h3><div>Moreover, chatbots improve the customer experience by delivering a personalised service tailored to individual needs. They can be integrated into the customer tool ecosystem, such as a CRM, in order to recognise the user and offer personalised solutions. This contributes to improving the customer interaction process and increasing policyholder autonomy.<\/div><p>Finally, chatbots developed on the tolk.ai platform offer a versatile configuration that can be easily adapted by business teams, in full autonomy, thanks to 100% no-code interfaces.<\/p><p>A real advantage when you consider how complex some chatbots can be to configure, manage, or enrich.<\/p><p><img decoding=\"async\" class=\"aligncenter\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f629.svg\" alt=\"\ud83d\ude29\" width=\"44\" height=\"44\" \/><\/p><p>It is therefore clear that chatbots are a powerful tool that can support the customer service team by assisting it and relieving it of time-consuming, low-value tasks.<\/p><p>They not only enable the automation of certain complex tasks, but also improve the customer experience by offering a personalised service along with a variety of intuitive features that guarantee customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0ef98 elementor-widget elementor-widget-image\" data-id=\"aa0ef98\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1280\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-36844.png\" class=\"attachment-full size-full wp-image-17288\" alt=\"\" srcset=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-36844.png 2560w, https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-36844-1536x768.png 1536w, https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-36844-2048x1024.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a27a1cd elementor-widget elementor-widget-spacer\" data-id=\"a27a1cd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcfac52 elementor-widget elementor-widget-text-editor\" data-id=\"bcfac52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-family: Gilroy, sans-serif; letter-spacing: var( --e-global-typography-secondary-letter-spacing ); font-weight: var( --e-global-typography-secondary-font-weight ); font-size: var( --e-global-typography-secondary-font-size ); line-height: var( --e-global-typography-secondary-line-height );\">What are the benefits of chatbots in health and welfare insurance?<\/h2><div style=\"letter-spacing: 0.4px;\"> <\/div><p style=\"letter-spacing: 0.4px;\">Chatbots can facilitate communication between you and your customers, while reducing the time and cost required for each interaction. They are designed to learn as customers interact with them and to update their capabilities accordingly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbdd179 elementor-widget elementor-widget-text-editor\" data-id=\"bbdd179\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-family: Gilroy, sans-serif; letter-spacing: var( --e-global-typography-accent-letter-spacing ); font-weight: var( --e-global-typography-accent-font-weight ); font-size: var( --e-global-typography-accent-font-size ); line-height: var( --e-global-typography-accent-line-height );\">Handling routine tasks<\/h3><p style=\"letter-spacing: 0.4px;\">When a chatbot is integrated into your customer service, it can be configured to handle many routine tasks. For example, a chatbot can be programmed to answer frequently asked questions and provide immediate information.<\/p><p style=\"letter-spacing: 0.4px;\">This is the case with <a href=\"https:\/\/www.entoria.fr\/fr\/\">Entoria<\/a>, a wholesale broker in personal insurance, which succeeded in filtering requests through the chatbot and reducing inbound customer service calls by 80% <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f44f.svg\" alt=\"\ud83d\udc4f\" \/>.<\/p><p style=\"letter-spacing: 0.4px;\"><a href=\"https:\/\/www.tolk.ai\/en\/blog-ia\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\">Find out more about Entoria&#8217;s experience with the tolk.ai chatbot.<\/a><\/p><h3> <\/h3><h3>Handling complex or specific tasks<\/h3><p>Chatbots can also be configured to carry out specific tasks such as:<\/p><ul style=\"letter-spacing: 0.4px;\"><li>Opening and managing support tickets, identifying customers,<\/li><li>Managing invoices and payment schedules,<\/li><li>Sending reminders of insurance contract expiry dates,<\/li><li>Modifying, downloading or duplicating a third-party payment card.<\/li><\/ul><p>But that is not all: a chatbot can handle several different languages, which facilitates communication with international customers.<\/p><h3>Multitasking and intelligent<\/h3><p style=\"letter-spacing: 0.4px;\">An <span style=\"font-weight: 600;\">insurance\/health insurance chatbot<\/span> is capable of handling multiple requests simultaneously, meaning it can manage several conversations with different customers at the same time, without compromising the quality of the service provided.<\/p><p style=\"letter-spacing: 0.4px;\">This enables businesses to provide faster and more reliable assistance to their customers during the peak periods at the end and beginning of the year.<\/p><p style=\"letter-spacing: 0.4px;\">Moreover, when correctly configured and integrated with an existing system, they offer users a consistent experience with a variety of additional features such as:<\/p><ul style=\"letter-spacing: 0.4px;\"><li><span style=\"color: var( --e-global-color-text ); letter-spacing: 0.2px; font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Automatic translation<\/span><\/li><li>The ability to grant instant access to personalised content,<\/li><li>Anticipating follow-up questions triggered by a specific answer.<\/li><\/ul><p style=\"letter-spacing: 0.4px;\">Although the personalised content in question is often available through the policyholder portal, automation allows the policyholder to have easy, direct access to that content.<\/p><p style=\"letter-spacing: 0.4px;\">With these considerable advantages, it is clear that chatbots are an excellent choice for improving your customer service during seasonal peaks.<\/p><h3> <\/h3><h3>Connect your business APIs for even more personalised chatbots in health and welfare insurance?<\/h3><p data-start=\"371\" data-end=\"509\">tolk.ai provides you with an <strong data-start=\"406\" data-end=\"421\">API Manager<\/strong>. This tool allows you to personalise and enhance the experience of your customers. Concretely, the API Manager acts as an interface.<br data-start=\"564\" data-end=\"567\" \/>It allows you to add and configure the connection between an external tool and your tolk.ai assistant. In this way, you can easily connect your chatbot to your business systems.<\/p><p data-start=\"371\" data-end=\"509\"> <\/p><p data-start=\"371\" data-end=\"509\">Moreover, the chatbot quickly accesses the information that is useful to customers. Thanks to these connections, the chatbot queries different back-end systems. It then retrieves the necessary data, without human intervention. The customer can then ask questions freely, as if in an exchange with a customer service agent. The chatbot handles simple or complex requests and provides personalised or standard responses as appropriate.<\/p><p data-start=\"371\" data-end=\"509\"> <\/p><p data-start=\"371\" data-end=\"509\">Finally, every response remains contextualised. It directly incorporates the information managed by your business applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a339ef elementor-widget elementor-widget-image\" data-id=\"8a339ef\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-360-768x768.png\" class=\"attachment-medium_large size-medium_large wp-image-17284\" alt=\"\" srcset=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-360-768x768.png 768w, https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-360-300x300.png 300w, https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-360-1024x1024.png 1024w, https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/01\/Group-360-150x150.png 150w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7510c03 elementor-widget elementor-widget-text-editor\" data-id=\"7510c03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"letter-spacing: 0.4px;\">Quite something, is it not? \u2728\ud83d\ude0d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a835f1b elementor-widget elementor-widget-text-editor\" data-id=\"a835f1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"letter-spacing: 0.4px;\">In conclusion, using a chatbot in health and welfare insurance makes it possible to automate customer service. It relieves teams during seasonal peaks. The chatbot learns with use. You can therefore constantly adapt its responses.<\/p><p style=\"letter-spacing: 0.4px;\">Keep in mind that effective customer service leads to satisfied and loyal customers! \ud83d\ude09 So what are you waiting for to deploy your own <span style=\"font-weight: 600;\">chatbot by tolk.ai<\/span>?<\/p><p> <\/p><p style=\"letter-spacing: 0.4px;\"><a href=\"https:\/\/www.tolk.ai\/tolk-ai-demo-reservez-une-demo-chatbot-ou-livechat\">Experience the power of our chatbot today by booking a product tour<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Discover how a health and welfare insurance chatbot improves the handling of support requests (third-party payment card, frequently asked questions, etc.).<\/p>\n","protected":false},"author":1,"featured_media":17035,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[90],"tags":[93],"class_list":["post-17283","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-sectors","tag-insurance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbot in health insurance: improving customer service through AI<\/title>\n<meta name=\"description\" content=\"Discover how a chatbot in health and welfare insurance streamlines customer service and accelerates the processing of policyholder requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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