{"id":15535,"date":"2023-01-27T12:52:00","date_gmt":"2023-01-27T11:52:00","guid":{"rendered":"https:\/\/www.tolk.ai\/blog-chatbot\/non-classe\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution"},"modified":"2026-02-18T10:57:54","modified_gmt":"2026-02-18T09:57:54","slug":"how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution","title":{"rendered":"How does FMA Assurances generate 20% more quotes with the tolk.ai solution?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15535\" class=\"elementor elementor-15535 elementor-11271\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9cd4ecc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9cd4ecc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0766193\" data-id=\"0766193\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a0167d elementor-widget elementor-widget-heading\" data-id=\"5a0167d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span>Maxime Hess<\/span><span>, Commercial Director for PC at FMA Assurances, shared his testimonial with us on the use and impact of tolk.ai chatbots to improve customer relationships and <\/span><span>generate more quotes<\/span><span>.<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a1ee35d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a1ee35d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7faba126\" data-id=\"7faba126\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-091e609 elementor-widget elementor-widget-text-editor\" data-id=\"091e609\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"background-color: #ffffff00;\">FMA Assurances: a structured customer service operation thanks to our chatbots<\/h3>\n<p> <\/p>\n<p data-start=\"649\" data-end=\"836\">FMA Assurances has <strong data-start=\"671\" data-end=\"687\">130 employees<\/strong> and operates as a <strong data-start=\"711\" data-end=\"733\">wholesale broker<\/strong>. It works with several insurers to offer tailor-made products suited to customers. <\/p>\n<p data-start=\"838\" data-end=\"1102\">The customer service department is made up of <strong data-start=\"870\" data-end=\"885\">three teams<\/strong>. <strong data-start=\"887\" data-end=\"908\">25 employees<\/strong> handle inbound flows via telephony, websites, and other channels. FMA insures its customers under different brands, such as <strong data-start=\"1047\" data-end=\"1099\">Houda, Harley-Davidson, and BMW Motorrad Assurance<\/strong>. <\/p>\n<p data-start=\"846\" data-end=\"1071\"> <\/p>\n<p data-start=\"1104\" data-end=\"1201\">In 2021, the company decided to work with <strong data-start=\"1152\" data-end=\"1163\">Tolk.ai<\/strong> to improve the customer experience.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d55920 elementor-widget elementor-widget-text-editor\" data-id=\"1d55920\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><strong>&#8220;<\/strong>The goal for us was to give our customers more autonomy by instantly answering all the questions they might have when taking out a policy, requesting a quote, or asking questions about claims management.&#8221;<\/em><\/p>\n<p><em><strong>&#8211; Maxime HESS, Commercial Director for P<\/strong><\/em><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4382cd elementor-widget elementor-widget-video\" data-id=\"b4382cd\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/mQODxTBQvoY?si=5P5CDn-_JrVUtSoI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-225b1ddc elementor-widget elementor-widget-text-editor\" data-id=\"225b1ddc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1807\" data-end=\"2000\">According to FMA Assurances, implementing the chatbots was <strong data-start=\"1843\" data-end=\"1863\">simple and seamless<\/strong>. Today, <strong data-start=\"1900\" data-end=\"1914\">6 chatbots<\/strong> are deployed across different websites to answer a wide range of questions. <\/p>\n<p data-start=\"1225\" data-end=\"1433\"> <\/p>\n<p data-start=\"2002\" data-end=\"2262\">The initial learning phase made it possible to validate the relevance of the answers and benefit from <strong data-start=\"2106\" data-end=\"2124\">useful feedback<\/strong>. The chatbots also facilitate <strong data-start=\"2162\" data-end=\"2183\">customer onboarding<\/strong> by highlighting the most popular questions based on observed usage. <\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9165a42 elementor-widget elementor-widget-text-editor\" data-id=\"9165a42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"1942\" data-end=\"1978\">Tangible results after one year of using chatbots<\/h3>\n<p data-start=\"2308\" data-end=\"2337\">At present, after one year of use:<\/p>\n<ul data-start=\"2339\" data-end=\"2663\">\n<li data-start=\"2339\" data-end=\"2411\">\n<p data-start=\"2341\" data-end=\"2411\"><strong data-start=\"2341\" data-end=\"2361\">30% of customers<\/strong> are assisted during closing hours<\/p>\n<\/li>\n<li data-start=\"2412\" data-end=\"2479\">\n<p data-start=\"2414\" data-end=\"2479\"><strong data-start=\"2418\" data-end=\"2452\">Logins to customer portals<\/strong> increased by <strong data-start=\"2469\" data-end=\"2477\">20%<\/strong><\/p>\n<\/li>\n<li data-start=\"2480\" data-end=\"2556\">\n<p data-start=\"2482\" data-end=\"2556\"><strong data-start=\"2482\" data-end=\"2503\">99% of the responses<\/strong> provided by Tolk.ai are fully automated<\/p>\n<\/li>\n<li data-start=\"2557\" data-end=\"2663\">\n<p data-start=\"2559\" data-end=\"2663\">The <strong data-start=\"2562\" data-end=\"2584\">quote conversion rate<\/strong> increased by around <strong data-start=\"2615\" data-end=\"2623\">20%<\/strong> thanks to links embedded in the chat<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2665\" data-end=\"2818\">The chatbots also make it possible to <strong data-start=\"2702\" data-end=\"2737\">prioritize urgent requests<\/strong>. An automated email alerts the customer service team to ensure a rapid response. <\/p>\n<p><\/p>\n<div style=\"height: 15px;\" aria-hidden=\"true\"> <\/div>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Maxime Hess, Commercial Director for P at FMA Assurances, shared his testimonial with us on the use and impact of tolk.ai chatbots to improve customer relationships and generate more quotes. <\/p>\n","protected":false},"author":1,"featured_media":15484,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[92],"tags":[93],"class_list":["post-15535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-cases","tag-insurance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FMA Assurances: +20% more quotes generated thanks to our chatbots.<\/title>\n<meta name=\"description\" content=\"FMA Assurances automated its customer relationship management with chatbots: +20% more quotes, 99% of requests resolved, and more customer logins.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FMA Assurances: +20% more quotes generated thanks to our chatbots.\" \/>\n<meta property=\"og:description\" content=\"FMA Assurances automated its customer relationship management with chatbots: +20% more quotes, 99% of requests resolved, and more customer logins.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\" \/>\n<meta property=\"og:site_name\" content=\"tolk.ai\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-27T11:52:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T09:57:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1076\" \/>\n\t<meta property=\"og:image:height\" content=\"584\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Thomas Sabatier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas Sabatier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\"},\"author\":{\"name\":\"Thomas Sabatier\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab\"},\"headline\":\"How does FMA Assurances generate 20% more quotes with the tolk.ai solution?\",\"datePublished\":\"2023-01-27T11:52:00+00:00\",\"dateModified\":\"2026-02-18T09:57:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\"},\"wordCount\":308,\"publisher\":{\"@id\":\"https:\/\/www.tolk.ai\/en#organization\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png\",\"keywords\":[\"Insurance\"],\"articleSection\":[\"Business cases\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\",\"url\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\",\"name\":\"FMA Assurances: +20% more quotes generated thanks to our chatbots.\",\"isPartOf\":{\"@id\":\"https:\/\/www.tolk.ai\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png\",\"datePublished\":\"2023-01-27T11:52:00+00:00\",\"dateModified\":\"2026-02-18T09:57:54+00:00\",\"description\":\"FMA Assurances automated its customer relationship management with chatbots: +20% more quotes, 99% of requests resolved, and more customer logins.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage\",\"url\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png\",\"contentUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png\",\"width\":1076,\"height\":584,\"caption\":\"FMA Assurances - Convert more easily\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How does FMA Assurances generate 20% more quotes with the tolk.ai solution?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.tolk.ai\/en#website\",\"url\":\"https:\/\/www.tolk.ai\/en\",\"name\":\"tolk.ai\",\"description\":\"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers\",\"publisher\":{\"@id\":\"https:\/\/www.tolk.ai\/en#organization\"},\"alternateName\":\"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.tolk.ai\/en?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.tolk.ai\/en#organization\",\"name\":\"tolk.ai - Generative AI powered Chatbot and Livechat solutions\",\"url\":\"https:\/\/www.tolk.ai\/en\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png\",\"contentUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png\",\"width\":1000,\"height\":500,\"caption\":\"tolk.ai - Generative AI powered Chatbot and Livechat solutions\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/fr.linkedin.com\/company\/tolk-ai\",\"https:\/\/www.youtube.com\/@tolk.ai.technology\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab\",\"name\":\"Thomas Sabatier\",\"sameAs\":[\"https:\/\/www.tolk.ai\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FMA Assurances: +20% more quotes generated thanks to our chatbots.","description":"FMA Assurances automated its customer relationship management with chatbots: +20% more quotes, 99% of requests resolved, and more customer logins.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution","og_locale":"en_US","og_type":"article","og_title":"FMA Assurances: +20% more quotes generated thanks to our chatbots.","og_description":"FMA Assurances automated its customer relationship management with chatbots: +20% more quotes, 99% of requests resolved, and more customer logins.","og_url":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution","og_site_name":"tolk.ai","article_published_time":"2023-01-27T11:52:00+00:00","article_modified_time":"2026-02-18T09:57:54+00:00","og_image":[{"width":1076,"height":584,"url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png","type":"image\/png"}],"author":"Thomas Sabatier","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Thomas Sabatier","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#article","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution"},"author":{"name":"Thomas Sabatier","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab"},"headline":"How does FMA Assurances generate 20% more quotes with the tolk.ai solution?","datePublished":"2023-01-27T11:52:00+00:00","dateModified":"2026-02-18T09:57:54+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution"},"wordCount":308,"publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage"},"thumbnailUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png","keywords":["Insurance"],"articleSection":["Business cases"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution","url":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution","name":"FMA Assurances: +20% more quotes generated thanks to our chatbots.","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage"},"thumbnailUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png","datePublished":"2023-01-27T11:52:00+00:00","dateModified":"2026-02-18T09:57:54+00:00","description":"FMA Assurances automated its customer relationship management with chatbots: +20% more quotes, 99% of requests resolved, and more customer logins.","breadcrumb":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#primaryimage","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/FMA-Assurances-Convertir-plus-facilement.png","width":1076,"height":584,"caption":"FMA Assurances - Convert more easily"},{"@type":"BreadcrumbList","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-does-fma-assurances-generate-20-more-quotes-with-the-tolk-ai-solution#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships"},{"@type":"ListItem","position":2,"name":"How does FMA Assurances generate 20% more quotes with the tolk.ai solution?"}]},{"@type":"WebSite","@id":"https:\/\/www.tolk.ai\/en#website","url":"https:\/\/www.tolk.ai\/en","name":"tolk.ai","description":"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers","publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"alternateName":"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tolk.ai\/en?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tolk.ai\/en#organization","name":"tolk.ai - Generative AI powered Chatbot and Livechat solutions","url":"https:\/\/www.tolk.ai\/en","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","width":1000,"height":500,"caption":"tolk.ai - Generative AI powered Chatbot and Livechat solutions"},"image":{"@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/"},"sameAs":["https:\/\/fr.linkedin.com\/company\/tolk-ai","https:\/\/www.youtube.com\/@tolk.ai.technology"]},{"@type":"Person","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab","name":"Thomas Sabatier","sameAs":["https:\/\/www.tolk.ai"]}]}},"_links":{"self":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/15535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/comments?post=15535"}],"version-history":[{"count":3,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/15535\/revisions"}],"predecessor-version":[{"id":15545,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/15535\/revisions\/15545"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media\/15484"}],"wp:attachment":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media?parent=15535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/categories?post=15535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/tags?post=15535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}