{"id":15509,"date":"2022-10-20T18:02:54","date_gmt":"2022-10-20T16:02:54","guid":{"rendered":"https:\/\/www.tolk.ai\/blog-chatbot\/non-classe\/how-agorastore-discovered-a-new-use-case-with-the-chatbot"},"modified":"2026-02-18T10:57:36","modified_gmt":"2026-02-18T09:57:36","slug":"how-agorastore-discovered-a-new-use-case-with-the-chatbot","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-agorastore-discovered-a-new-use-case-with-the-chatbot","title":{"rendered":"How Agorastore Discovered a New Use Case with the Chatbot?"},"content":{"rendered":"\t\t
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Agorastore Chatbot: How to Automate 97% of Requests and Discover a New Use Case?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Matthieu Gallais, Customer Experience Manager at Agorastore<\/a>, shares his experience with the tolk.ai chatbot solution.<\/p>\n

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He explains how this tool has transformed request management and improved the customer journey. The chatbot enables Agorastore to automate repetitive tasks and better qualify requests. <\/p>\n\n

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Before the chatbot’s deployment, Agorastore struggled to qualify requests. <\/p>\n

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Existing channels, such as email, phone, and Zendesk, generated a significant volume of repetitive questions daily.<\/p>\n

Consequently, customer service team members had to read each message, understand the request, and respond quickly. Furthermore, they spent a lot of time filtering similar questions and providing standardized answers. <\/p>\n

In short, this situation slowed down customer service responsiveness and increased the operational workload.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Feedback<\/h2>\n

With the tolk.ai chatbot<\/strong>, Agorastore automatically filters requests based on user behavior. The chatbot quickly identifies needs and prioritizes requests. Teams can then focus on complex or high-value interactions. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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On one hand, this automation not only improved task distribution for the teams. On the other hand, it also led to the discovery of a new, previously untapped use case. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Simon Sallandre, Operations Manager at Agorastore<\/a>, highlights the chatbot’s ease of use and the support provided by tolk.ai to optimize its performance.<\/p>\n

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Today, the chatbot achieves 97% automation without human intervention and reduces negative feedback to 3%. Indeed, it converts 60% of incoming leads via the new use case. These interactions have generated an additional \u20ac200,000 in revenue. The results show that the tolk.ai chatbot<\/strong> is becoming a strategic tool. It improves request qualification, automates repetitive tasks, increases customer satisfaction, and generates new business opportunities. <\/p>\n

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The success of Agorastore<\/a> demonstrates that the tolk.ai chatbot<\/strong> can become a strategic tool for improving request qualification, automating repetitive interactions, and maximizing business potential. <\/p>\n

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Matthieu Gallais, Customer Experience Manager at Agorastore, shares his experience using our solutions to automate 97% of incoming requests.<\/p>\n","protected":false},"author":6,"featured_media":15481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[92],"tags":[94],"class_list":["post-15509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-cases","tag-e-commerce"],"yoast_head":"\nCase Study - Agorastore & tolk.ai<\/title>\n<meta name=\"description\" content=\"Matthieu Gallais, Customer Experience Manager at Agorastore, shares his experience using our solutions to automate 97% of incoming requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-agorastore-discovered-a-new-use-case-with-the-chatbot\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study - 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