{"id":15491,"date":"2022-10-20T17:50:41","date_gmt":"2022-10-20T15:50:41","guid":{"rendered":"https:\/\/www.tolk.ai\/blog-chatbot\/non-classe\/how-entoria-reduced-customer-service-calls-by-56"},"modified":"2026-02-18T10:57:27","modified_gmt":"2026-02-18T09:57:27","slug":"how-entoria-reduced-customer-service-calls-by-56","status":"publish","type":"post","link":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56","title":{"rendered":"How Entoria Reduced Customer Service Calls by 56%"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15491\" class=\"elementor elementor-15491 elementor-9861\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45ab79cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45ab79cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c1b1f04\" data-id=\"1c1b1f04\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-485f8495 elementor-widget elementor-widget-text-editor\" data-id=\"485f8495\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Through the use of the chatbot, Entoria observes impressive results. Incoming customer service calls decrease by 56%, the chatbot automates 95% of tasks without human intervention, and customer satisfaction reaches 94%. <\/h4>\n<h4>This solution enables the company to gain efficiency while delivering a quality customer experience.<\/h4>\n<div style=\"height: 51px;\" aria-hidden=\"true\">\n<p>Anne Clero, Customer Relations Center Director at <a style=\"background-color: #ffffff;\" href=\"https:\/\/www.entoria.fr\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Entoria<\/a>, shares her experience with the tolk.ai chatbot solution for their customer service.<\/p>\n<\/div>\n<p> <\/p>\n<p> <\/p>\n<p>Indeed, the major problem Entoria faced concerned <mark style=\"background-color: rgba(0, 0, 0, 0); color: #260259;\">third-party payment card requests<\/mark>. Additionally, staff members were overwhelmed by third-party payment card requests. Each day, numerous calls focused on the same topics, which overloaded the team and limited their time for higher-value tasks.  <\/p>\n<p><\/p>\n<p><\/p>\n<figure><img decoding=\"async\" style=\"width: 835px; height: 230px;\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2022\/10\/Rectangle-412.png\" alt=\"\"><\/figure>\n<p><\/p>\n<p><\/p>\n<div style=\"height: 51px;\" aria-hidden=\"true\"> <\/div>\n<p><\/p>\n<p><\/p>\n<p>Today, the chatbot effectively filters these repetitive requests. Staff members can focus on qualitative interactions with customers, while the chatbot handles standardized and frequent questions.  <\/p>\n<p>A real relief for the teams!<\/p>\n<p> <\/p>\n<p>Furthermore, Anne Clero also emphasizes the simplicity of the tool, which requires no technical skills to use and configure.<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<figure><img decoding=\"async\" style=\"width: 833px; height: 231px;\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2022\/10\/Group-308-3.png\" alt=\"\"><\/figure>\n<p><\/p>\n<p><\/p>\n<div style=\"height: 51px;\" aria-hidden=\"true\"> <\/div>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>The results are remarkable!<\/p>\n<p>Thanks to the chatbot, Entoria has reduced incoming calls by 56%. The system automates 95% of interactions without human intervention. At the same time, the customer satisfaction rate reaches 94%.  <\/p>\n<p>This success demonstrates how a well-designed chatbot can improve operational efficiency and customer experience simultaneously.<\/p>\n<p><\/p>\n<p><\/p>\n<figure>\n<div>https:\/\/www.youtube.com\/watch?v=Wgmad1Uku-Q<\/div>\n<\/figure>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in incoming calls, as well as a 95% automation rate without human intervention and a 94% customer satisfaction rate.<\/p>\n","protected":false},"author":6,"featured_media":15483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[92],"tags":[93],"class_list":["post-15491","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-cases","tag-insurance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How did Entoria manage to reduce their customer service calls by 56%?<\/title>\n<meta name=\"description\" content=\"Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in customer service calls and a 95% automation rate\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How did Entoria manage to reduce their customer service calls by 56%?\" \/>\n<meta property=\"og:description\" content=\"Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in customer service calls and a 95% automation rate\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\" \/>\n<meta property=\"og:site_name\" content=\"tolk.ai\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-20T15:50:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T09:57:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1076\" \/>\n\t<meta property=\"og:image:height\" content=\"584\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ulysse Bottello\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ulysse Bottello\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\"},\"author\":{\"name\":\"Ulysse Bottello\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/person\/5acf3d4092afe34bcb289b6a3e8fe06e\"},\"headline\":\"How Entoria Reduced Customer Service Calls by 56%\",\"datePublished\":\"2022-10-20T15:50:41+00:00\",\"dateModified\":\"2026-02-18T09:57:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\"},\"wordCount\":215,\"publisher\":{\"@id\":\"https:\/\/www.tolk.ai\/en#organization\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png\",\"keywords\":[\"Insurance\"],\"articleSection\":[\"Business cases\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\",\"url\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\",\"name\":\"How did Entoria manage to reduce their customer service calls by 56%?\",\"isPartOf\":{\"@id\":\"https:\/\/www.tolk.ai\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png\",\"datePublished\":\"2022-10-20T15:50:41+00:00\",\"dateModified\":\"2026-02-18T09:57:27+00:00\",\"description\":\"Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in customer service calls and a 95% automation rate\",\"breadcrumb\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage\",\"url\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png\",\"contentUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png\",\"width\":1076,\"height\":584,\"caption\":\"Entoria - Improving Support Team Performance\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Entoria Reduced Customer Service Calls by 56%\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.tolk.ai\/en#website\",\"url\":\"https:\/\/www.tolk.ai\/en\",\"name\":\"tolk.ai\",\"description\":\"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers\",\"publisher\":{\"@id\":\"https:\/\/www.tolk.ai\/en#organization\"},\"alternateName\":\"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.tolk.ai\/en?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.tolk.ai\/en#organization\",\"name\":\"tolk.ai - Generative AI powered Chatbot and Livechat solutions\",\"url\":\"https:\/\/www.tolk.ai\/en\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png\",\"contentUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png\",\"width\":1000,\"height\":500,\"caption\":\"tolk.ai - Generative AI powered Chatbot and Livechat solutions\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/fr.linkedin.com\/company\/tolk-ai\",\"https:\/\/www.youtube.com\/@tolk.ai.technology\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/person\/5acf3d4092afe34bcb289b6a3e8fe06e\",\"name\":\"Ulysse Bottello\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How did Entoria manage to reduce their customer service calls by 56%?","description":"Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in customer service calls and a 95% automation rate","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56","og_locale":"en_US","og_type":"article","og_title":"How did Entoria manage to reduce their customer service calls by 56%?","og_description":"Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in customer service calls and a 95% automation rate","og_url":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56","og_site_name":"tolk.ai","article_published_time":"2022-10-20T15:50:41+00:00","article_modified_time":"2026-02-18T09:57:27+00:00","og_image":[{"width":1076,"height":584,"url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png","type":"image\/png"}],"author":"Ulysse Bottello","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ulysse Bottello","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#article","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56"},"author":{"name":"Ulysse Bottello","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/5acf3d4092afe34bcb289b6a3e8fe06e"},"headline":"How Entoria Reduced Customer Service Calls by 56%","datePublished":"2022-10-20T15:50:41+00:00","dateModified":"2026-02-18T09:57:27+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56"},"wordCount":215,"publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage"},"thumbnailUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png","keywords":["Insurance"],"articleSection":["Business cases"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56","url":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56","name":"How did Entoria manage to reduce their customer service calls by 56%?","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage"},"thumbnailUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png","datePublished":"2022-10-20T15:50:41+00:00","dateModified":"2026-02-18T09:57:27+00:00","description":"Thanks to the chatbot, Entoria sees remarkable results with a 56% decrease in customer service calls and a 95% automation rate","breadcrumb":{"@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#primaryimage","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2023\/04\/Entoria-Ameliorer-la-performance-de-ses-equipes-support.png","width":1076,"height":584,"caption":"Entoria - Improving Support Team Performance"},{"@type":"BreadcrumbList","@id":"https:\/\/www.tolk.ai\/en\/blog-chatbot\/business-cases\/how-entoria-reduced-customer-service-calls-by-56#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships"},{"@type":"ListItem","position":2,"name":"How Entoria Reduced Customer Service Calls by 56%"}]},{"@type":"WebSite","@id":"https:\/\/www.tolk.ai\/en#website","url":"https:\/\/www.tolk.ai\/en","name":"tolk.ai","description":"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers","publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"alternateName":"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tolk.ai\/en?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tolk.ai\/en#organization","name":"tolk.ai - Generative AI powered Chatbot and Livechat solutions","url":"https:\/\/www.tolk.ai\/en","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","width":1000,"height":500,"caption":"tolk.ai - Generative AI powered Chatbot and Livechat solutions"},"image":{"@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/"},"sameAs":["https:\/\/fr.linkedin.com\/company\/tolk-ai","https:\/\/www.youtube.com\/@tolk.ai.technology"]},{"@type":"Person","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/5acf3d4092afe34bcb289b6a3e8fe06e","name":"Ulysse Bottello"}]}},"_links":{"self":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/15491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/comments?post=15491"}],"version-history":[{"count":3,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/15491\/revisions"}],"predecessor-version":[{"id":15508,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/posts\/15491\/revisions\/15508"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media\/15483"}],"wp:attachment":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media?parent=15491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/categories?post=15491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/tags?post=15491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}