{"id":18244,"date":"2026-08-26T11:48:07","date_gmt":"2026-08-26T09:48:07","guid":{"rendered":"https:\/\/www.tolk.ai\/genii-lagent-ia-qui-simplifie-la-relation-usager"},"modified":"2026-08-26T11:48:07","modified_gmt":"2026-08-26T09:48:07","slug":"genii-lagent-ia-qui-simplifie-la-relation-usager","status":"publish","type":"page","link":"https:\/\/www.tolk.ai\/en\/genii-lagent-ia-qui-simplifie-la-relation-usager","title":{"rendered":"Genii, l&#8217;agent IA qui simplifie la relation usager"},"content":{"rendered":"<style>\n  .lp-genii-genii-administration-publique <span>\n    font-family: 'Inter', inherit, sans-serif;\n    font-size: 16px;\n    font-weight: 500;\n    line-height: 1.5;\n    color: #222222;\n    background: #FFFFFF;\n    -webkit-font-smoothing: antialiased;\n  <\/span>\n  .lp-genii-genii-administration-publique, .lp-genii-genii-administration-publique * <span> box-sizing: border-box; <\/span>\n  .lp-genii-genii-administration-publique a <span> color: #A801E0; text-decoration: none; <\/span>\n  .lp-genii-genii-administration-publique a:hover <span> color: #FF22E9; <\/span>\n  .lp-genii-genii-administration-publique h1, .lp-genii-genii-administration-publique h2 <span>\n    font-family: 'Inter', inherit, sans-serif;\n    font-size: 36px;\n    font-weight: 700;\n    line-height: 45px;\n    color: #0C0027;\n    margin: 0;\n  <\/span>\n  .lp-genii-genii-administration-publique h3 <span>\n    font-family: 'Inter', inherit, sans-serif;\n    font-size: 22px;\n    font-weight: 700;\n    line-height: 27px;\n    color: #0C0027;\n    margin: 0;\n  <\/span>\n  .lp-genii-genii-administration-publique p <span>\n    font-size: 16px;\n    font-weight: 500;\n    line-height: 1.55;\n    color: #222222;\n    margin: 0;\n    text-align: left;\n  <\/span>\n  .lp-genii-genii-administration-publique img <span> max-width: 100%; height: auto; <\/span>\n  .lp-genii-genii-administration-publique .lp-container <span>\n    max-width: 1200px;\n    margin: 0 auto;\n    padding: 0 24px;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-eyebrow <span>\n    font-size: 12px;\n    letter-spacing: .1em;\n    text-transform: uppercase;\n    font-weight: 700;\n    color: #A801E0;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-accent-1 <span>\n    color: #0C0027;\n    background: linear-gradient(135deg, #5AC8FF 29%, #B817FE 100%);\n    -webkit-background-clip: text;\n    background-clip: text;\n    color: transparent;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-accent-2 <span>\n    color: #0C0027;\n    background: linear-gradient(to left, #9315E3 0%, #FF46B1 100%);\n    -webkit-background-clip: text;\n    background-clip: text;\n    color: transparent;\n  <\/span>\n  @supports not (background-clip: text) {\n    .lp-genii-genii-administration-publique .lp-accent-1,\n    .lp-genii-genii-administration-publique .lp-accent-2 <span>\n      color: #0C0027;\n      background: none;\n    <\/span>\n  }\n  .lp-genii-genii-administration-publique .lp-cta <span>\n    display: inline-flex;\n    align-items: center;\n    gap: 8px;\n    background: linear-gradient(#FF22E9 0%, #A801E0 78%);\n    color: #FFFFFF;\n    font-size: 15px;\n    font-weight: 700;\n    border-radius: 22px;\n    padding: 9px 17px;\n    white-space: nowrap;\n    transition: background .15s ease;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-cta:hover <span> color: #FFFFFF; background: #0C0027; <\/span>\n  .lp-genii-genii-administration-publique .lp-cta:focus-visible <span>\n    outline: 3px solid #6D79F1;\n    outline-offset: 2px;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-cta-outline <span>\n    display: inline-flex;\n    align-items: center;\n    gap: 8px;\n    border: 1px solid #C2C9FD;\n    color: #1C1C62;\n    background: #FFFFFF;\n    font-size: 15px;\n    font-weight: 700;\n    border-radius: 22px;\n    padding: 9px 17px;\n    white-space: nowrap;\n    transition: background .15s ease, color .15s ease, border-color .15s ease;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-cta-outline:hover <span> background: #0C0027; color: #FFFFFF; border-color: #0C0027; <\/span>\n  .lp-genii-genii-administration-publique .lp-cta-outline.lp-hover-blue:hover <span> background: #6D79F1; color: #FFFFFF; border-color: #6D79F1; <\/span>\n  .lp-genii-genii-administration-publique .lp-cta-outline:focus-visible <span>\n    outline: 3px solid #6D79F1;\n    outline-offset: 2px;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-filter <span>\n    transition: background .15s ease, color .15s ease, border-color .15s ease;\n    text-transform: uppercase;\n    letter-spacing: .08em;\n    border: none;\n    cursor: pointer;\n    font-family: inherit;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-chip.lp-orch-filter <span> font-size: 11.5px; <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-filter-active <span> background: #0C0027; color: #FFFFFF; <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-filter:not(.lp-orch-filter-active):hover <span> background: #E6E9FE; <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-filter:focus-visible <span>\n    outline: 3px solid #6D79F1;\n    outline-offset: 2px;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-step <span>\n    position: relative;\n    transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-step:hover <span>\n    transform: translateY(-3px);\n    box-shadow: 0 12px 24px rgba(12,0,39,.08);\n    border-color: #6D79F1;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-arrow <span>\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 30px;\n    height: 30px;\n    border-radius: 50%;\n    background: #F1EAFE;\n    color: #6E1FA6;\n    font-size: 15px;\n    font-weight: 700;\n    margin-top: 12px;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-card <span>\n    border: 1px solid #E6E9FE;\n    border-radius: 16px;\n    padding: 24px;\n    background: #FFFFFF;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-panel <span>\n    background: #F8F9FF;\n    border: 1px solid #E6E9FE;\n    border-radius: 16px;\n  <\/span>\n  .lp-genii-genii-administration-publique .lp-grid-2 <span> display: grid; 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<\/span>\n  @media (max-width: 768px) {\n    .lp-genii-genii-administration-publique h1, .lp-genii-genii-administration-publique h2 <span> font-size: 28px; line-height: 34px; <\/span>\n    .lp-genii-genii-administration-publique .lp-grid-2,\n    .lp-genii-genii-administration-publique .lp-grid-3,\n    .lp-genii-genii-administration-publique .lp-grid-4,\n    .lp-genii-genii-administration-publique .lp-grid-5 <span> grid-template-columns: 1fr; <\/span>\n    .lp-genii-genii-administration-publique section <span> padding: 40px 0; <\/span>\n  }\n<\/style>\n<style>\n\/* ===== Ajouts hors charte officielle (scop\u00e9s, aucune r\u00e8gle de la charte fixe modifi\u00e9e ci-dessus) =====\n   Uniquement des utilitaires qu'aucun style inline ne peut exprimer (media queries, focus-visible,\n   prefers-reduced-motion, hover). Z\u00e9ro !important, z\u00e9ro reset global. *\/<\/p>\n<p>.lp-genii-genii-administration-publique .tolk-mockup-pad <span> background: #FFFFFF; border: 1px solid #E6E9FE; border-radius: 20px; box-shadow: 0 16px 40px rgba(12,0,39,.12); padding: 18px; <\/span>\n.lp-genii-genii-administration-publique .tolk-mockup-pad .lp-bubble-user,\n.lp-genii-genii-administration-publique .tolk-mockup-pad .lp-bubble-ai <span> box-shadow: 0 4px 14px rgba(12,0,39,.10); <\/span>\n.lp-genii-genii-administration-publique .tolk-mockup-pad .lp-card <span> box-shadow: 0 4px 14px rgba(12,0,39,.06); <\/span>\n.lp-genii-genii-administration-publique .tolk-mockup-aligned <span> margin-top: 52px; <\/span>\n.lp-genii-genii-administration-publique .tolk-step1-cards <span> max-width: 76%; <\/span>\n.lp-genii-genii-administration-publique #tolk-admin-panel <span> scroll-margin-top: 90px; <\/span><\/p>\n<p>.lp-genii-genii-administration-publique p <span> text-align: justify; <\/span>\n.lp-genii-genii-administration-publique .lp-orch-step p <span> text-align: left; <\/span>\n.lp-genii-genii-administration-publique .lp-orch-arrow <span> transition: transform .2s ease; <\/span>\n.lp-genii-genii-administration-publique .lp-orch-step:focus-visible <span> outline: 3px solid #6D79F1; outline-offset: 2px; <\/span>\n.lp-genii-genii-administration-publique .tolk-logo-row img <span> transition: filter .2s ease, opacity .2s ease; <\/span>\n.lp-genii-genii-administration-publique .tolk-logo-row img:hover <span> filter: grayscale(0); opacity: 1; <\/span>\n@media (max-width: 768px) {\n  .lp-genii-genii-administration-publique .tolk-mockup-pad <span> padding: 12px; <\/span>\n  .lp-genii-genii-administration-publique .tolk-mockup-aligned <span> margin-top: 0; <\/span>\n  .lp-genii-genii-administration-publique .tolk-step1-cards <span> max-width: 100%; <\/span>\n}\n@media (prefers-reduced-motion: reduce) {\n  .lp-genii-genii-administration-publique .lp-orch-step <span> transition: none; <\/span>\n  .lp-genii-genii-administration-publique .lp-orch-step:hover <span> transform: none; <\/span>\n}\n.lp-genii-genii-administration-publique .tolk-diff-card:hover h3 <span> color: #6D79F1; <\/span>\n.lp-genii-genii-administration-publique .tolk-diff-desc <span> display: grid; grid-template-rows: 0fr; overflow: hidden; transition: grid-template-rows .25s ease; margin-top: 0; <\/span>\n.lp-genii-genii-administration-publique .tolk-diff-desc p <span> overflow: hidden; margin: 0; padding-top: 0; text-align: left; <\/span>\n.lp-genii-genii-administration-publique .tolk-diff-card:hover .tolk-diff-desc p,\n.lp-genii-genii-administration-publique .tolk-diff-card:focus-within .tolk-diff-desc p <span> padding-top: 8px; <\/span>\n.lp-genii-genii-administration-publique .tolk-diff-card:hover .tolk-diff-desc,\n.lp-genii-genii-administration-publique .tolk-diff-card:focus-within .tolk-diff-desc <span> grid-template-rows: 1fr; <\/span>\n.lp-genii-genii-administration-publique .tolk-roi-grid <span> grid-template-columns: 46fr 54fr; <\/span>\n.lp-genii-genii-administration-publique .tolk-roi-visual <span> margin-top: 92px; <\/span><\/p>\n<p>\/* --- Store MCP : image \u00e0 gauche en desktop, en dernier en mobile --- *\/\n\/* --- S\u00e9curit\u00e9 anti-d\u00e9bordement : un enfant de grille ne doit jamais forcer sa colonne\n   plus large que sa part (indispensable avec les libell\u00e9s en white-space:nowrap ci-dessous). --- *\/\n.lp-genii-genii-administration-publique .lp-grid-2 > *,\n.lp-genii-genii-administration-publique .lp-grid-3 > *,\n.lp-genii-genii-administration-publique .lp-grid-4 > *,\n.lp-genii-genii-administration-publique .lp-grid-5 > *,\n.lp-genii-genii-administration-publique .tolk-steps-grid > *,\n.lp-genii-genii-administration-publique .tolk-roi-grid > * <span> min-width: 0; <\/span><\/p>\n<p>\/* --- Palier interm\u00e9diaire : la charte ne fournit qu'un point de rupture \u00e0 768px, ce qui\n   laisse les grilles \u00e0 5\/4 colonnes pleinement d\u00e9ploy\u00e9es sur tout \u00e9cran plus \u00e9troit que le\n   conteneur (1200px) \u2014 ordinateurs portables, tablettes en paysage, fen\u00eatre non maximis\u00e9e. --- *\/\n@media (min-width: 769px) and (max-width: 1199px) {\n  .lp-genii-genii-administration-publique .lp-grid-5 <span> grid-template-columns: repeat(3, 1fr); <\/span>\n  .lp-genii-genii-administration-publique .lp-grid-4 <span> grid-template-columns: repeat(2, 1fr); <\/span>\n  .lp-genii-genii-administration-publique .tolk-steps-grid <span> grid-template-columns: repeat(2, 1fr); <\/span>\n  .lp-genii-genii-administration-publique .tolk-step-detail <span> grid-template-columns: 1fr; <\/span>\n  .lp-genii-genii-administration-publique .tolk-roi-grid <span> grid-template-columns: 1fr; <\/span>\n  .lp-genii-genii-administration-publique .tolk-roi-visual <span> margin-top: 24px; <\/span>\n  .lp-genii-genii-administration-publique .tolk-roi-visual img <span> margin-left: auto; margin-right: auto; <\/span>\n  .lp-genii-genii-administration-publique .lp-container.lp-grid-2 <span> gap: 24px; <\/span>\n}\n@media (max-width: 768px) {\n  .lp-genii-genii-administration-publique .tolk-center-mobile <span> text-align: center; <\/span>\n  .lp-genii-genii-administration-publique .tolk-center-mobile p <span> text-align: center; margin-left: auto; margin-right: auto; <\/span>\n  .lp-genii-genii-administration-publique .tolk-center-mobile > div <span> justify-content: center; <\/span>\n  .lp-genii-genii-administration-publique .tolk-kpi-grid <span> gap: 28px; <\/span>\n  .lp-genii-genii-administration-publique .tolk-kpi-card <span> padding: 20px 16px; <\/span>\n  .lp-genii-genii-administration-publique .tolk-kpi-card .lp-stat-label <span> margin-top: 0; <\/span>\n  .lp-genii-genii-administration-publique .tolk-diff-desc <span> grid-template-rows: 1fr; <\/span>\n  .lp-genii-genii-administration-publique .tolk-roi-grid <span> grid-template-columns: 1fr; <\/span>\n  .lp-genii-genii-administration-publique .tolk-roi-visual <span> margin-top: 24px; <\/span>\n  .lp-genii-genii-administration-publique .tolk-roi-visual img <span> margin-left: auto; margin-right: auto; <\/span>\n}\n<\/style>\n<div class=\"lp-genii-genii-administration-publique\">\n<p><!-- ============ HERO ============ --><\/p>\n<section>\n<div class=\"lp-container lp-grid-2\">\n<div class=\"tolk-center-mobile\">\n<h1 style=\"margin-top:0\">Plus de r\u00e9solution,<br \/><span class=\"lp-accent-1\">moins de demandes.<\/span><\/h1>\n<p style=\"margin-top:16px; max-width:520px\">Genii est l&#8217;<strong>orchestrateur d&#8217;exp\u00e9rience usager<\/strong>. Une seule IA qui informe, oriente et accompagne pour <strong>rendre le service public accessible \u00e0 tous, tout le temps.<\/strong><\/p>\n<div style=\"display:flex; flex-wrap:wrap; gap:12px; margin-top:24px\">\n        <a href=\"https:\/\/www.tolk.ai\/en\/free-trial\" class=\"lp-cta\" style=\"border-radius:28px\">Tester 14 jours gratuitement<\/a><br \/>\n        <a href=\"#parcours\" class=\"lp-cta-outline\" style=\"border-radius:28px\">Voir le parcours usager<\/a>\n      <\/div>\n<div style=\"display:flex; flex-wrap:wrap; gap:18px; margin-top:20px; font-size:13px; color:#222222\">\n        <span>Connect\u00e9 en 2 clics<\/span><br \/>\n        <span>Sans engagement<\/span><br \/>\n        <span>SecNumCloud, RGAA, DSFR<\/span>\n      <\/div>\n<\/p><\/div>\n<div>\n      <img fetchpriority=\"high\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/07\/Finder-genii-Admin-publique-parcours.png\" alt=\"Genii, l'orchestrateur d'exp\u00e9rience usager pour le service public\" width=\"900\" height=\"700\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\" style=\"border-radius:16px; display:block; max-width:600px; width:100%; margin-left:auto\">\n    <\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ BANDEAU KPI ============ --><\/p>\n<section class=\"lp-panel\" style=\"border-radius:0; width:100vw; margin-left:calc(50% - 50vw); margin-right:calc(50% - 50vw); padding:48px 0\">\n<div class=\"lp-container lp-grid-3 tolk-kpi-grid\">\n<div class=\"lp-card tolk-kpi-card\" style=\"border-radius:20px; text-align:center\">\n<div class=\"lp-stat\">+85%<\/div>\n<div class=\"lp-stat-label\" style=\"margin-top:4px\">de r\u00e9solution des demandes<\/div>\n<\/p><\/div>\n<div class=\"lp-card tolk-kpi-card\" style=\"border-radius:20px; text-align:center\">\n<div class=\"lp-stat\">\u221235%<\/div>\n<div class=\"lp-stat-label\" style=\"margin-top:4px\">de demandes entrantes aux agents<\/div>\n<\/p><\/div>\n<div class=\"lp-card tolk-kpi-card\" style=\"border-radius:20px; text-align:center\">\n<div class=\"lp-stat\">98%<\/div>\n<div class=\"lp-stat-label\" style=\"margin-top:4px\">de CSAT<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ SOUVERAINET\u00c9 & CONFORMIT\u00c9 ============ --><\/p>\n<section id=\"souverainete\">\n<div class=\"lp-container\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#0C0027\">Conformit\u00e9 &amp; souverainet\u00e9<\/div>\n<h2 style=\"margin-top:14px\">Une solution souveraine,<br \/><span class=\"lp-accent-2\">con\u00e7ue pour le service public.<\/span><\/h2>\n<p style=\"margin-top:16px\">H\u00e9bergement, s\u00e9curit\u00e9, accessibilit\u00e9, design de l&#8217;\u00c9tat et achat public&nbsp;: les exigences du secteur public sont couvertes de bout en bout.<\/p>\n<\/p><\/div>\n<div class=\"lp-grid-5\" style=\"margin-top:32px\">\n<div class=\"lp-card tolk-diff-card\" style=\"border-radius:20px; text-align:left; display:flex; flex-direction:column; height:100%\">\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7; white-space:nowrap\">H\u00e9bergement France<\/div>\n<h3 style=\"font-size:16px; margin-top:8px\">Souverainet\u00e9<\/h3>\n<p style=\"font-size:13px; margin-top:8px; text-align:left\">Vos donn\u00e9es h\u00e9berg\u00e9es en France, sur une infrastructure 100% souveraine.<\/p>\n<\/p><\/div>\n<div class=\"lp-card tolk-diff-card\" style=\"border-radius:20px; text-align:left; display:flex; flex-direction:column; height:100%\">\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7; white-space:nowrap\">Qualifi\u00e9 ANSSI<\/div>\n<h3 style=\"font-size:16px; margin-top:8px\"><a href=\"https:\/\/www.3ds.com\/fr\/newsroom\/press-releases\/outscale-first-cloud-qualified-secnumcloud-32\" target=\"_blank\" rel=\"noopener\">SecNumCloud<\/a><\/h3>\n<p style=\"font-size:13px; margin-top:8px; text-align:left\">Le plus haut niveau de s\u00e9curit\u00e9 du cloud de confiance de l&#8217;\u00c9tat.<\/p>\n<\/p><\/div>\n<div class=\"lp-card tolk-diff-card\" style=\"border-radius:20px; text-align:left; display:flex; flex-direction:column; height:100%\">\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7; white-space:nowrap\">Conforme RGAA<\/div>\n<h3 style=\"font-size:16px; margin-top:8px\">Accessibilit\u00e9<\/h3>\n<p style=\"font-size:13px; margin-top:8px; text-align:left\">Accessible \u00e0 tous les usagers, conforme au r\u00e9f\u00e9rentiel d&#8217;accessibilit\u00e9.<\/p>\n<\/p><\/div>\n<div class=\"lp-card tolk-diff-card\" style=\"border-radius:20px; text-align:left; display:flex; flex-direction:column; height:100%\">\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7; white-space:nowrap\">Valid\u00e9 DSFR<\/div>\n<h3 style=\"font-size:16px; margin-top:8px\">Design de l&#8217;\u00c9tat<\/h3>\n<p style=\"font-size:13px; margin-top:8px; text-align:left\">Conforme au Syst\u00e8me de Design de l&#8217;\u00c9tat, pour une exp\u00e9rience coh\u00e9rente.<\/p>\n<\/p><\/div>\n<div class=\"lp-card tolk-diff-card\" style=\"border-radius:20px; text-align:left; display:flex; flex-direction:column; height:100%\">\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7; white-space:nowrap\">Disponible UGAP<\/div>\n<h3 style=\"font-size:16px; margin-top:8px\">March\u00e9 public<\/h3>\n<p style=\"font-size:13px; margin-top:8px; text-align:left\">Achat simplifi\u00e9 via la centrale d&#8217;achat public, sans proc\u00e9dure de march\u00e9.<\/p>\n<p>        <a href=\"https:\/\/www.ugap.fr\/editeurs-logiciels\/the-chatbot-factory-tolk-ai-f19496\" target=\"_blank\" rel=\"noopener\" style=\"font-size:12px; font-weight:700; margin-top:10px\">Voir plus \u2192<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ ORCHESTRATION ============ --><\/p>\n<section id=\"parcours\">\n<div class=\"lp-container\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#0C0027\">L&#8217;orchestrateur<\/div>\n<h2 style=\"margin-top:14px\">Une IA sur <span class=\"lp-accent-1\">tout le parcours usager.<\/span><\/h2>\n<p style=\"margin-top:16px\">De la premi\u00e8re question \u00e0 la r\u00e9solution, <strong>une seule intelligence accompagne chaque \u00e9tape<\/strong>.<\/p>\n<\/p><\/div>\n<div style=\"display:flex; flex-wrap:wrap; gap:10px; margin-top:32px\">\n      <button type=\"button\" id=\"tolk-admin-filter-0\" class=\"lp-chip lp-orch-filter\" onclick=\"tolkAdminPhase(0)\">Information &amp; pr\u00e9vention<\/button><br \/>\n      <button type=\"button\" id=\"tolk-admin-filter-1\" class=\"lp-chip lp-orch-filter\" onclick=\"tolkAdminPhase(1)\">D\u00e9marche<\/button><br \/>\n      <button type=\"button\" id=\"tolk-admin-filter-2\" class=\"lp-chip lp-orch-filter\" onclick=\"tolkAdminPhase(2)\">Suivi &amp; escalade<\/button>\n    <\/div>\n<div class=\"lp-grid-3 tolk-steps-grid\" style=\"margin-top:24px\">\n<div id=\"tolk-admin-step-1\" class=\"lp-card lp-orch-step\" style=\"cursor:pointer; border-radius:20px; padding:20px; text-align:left; display:flex; flex-direction:column\" onclick=\"tolkAdminToggle(1)\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"tolk-admin-content-1\">\n<div style=\"font-size:11px; font-weight:700; color:#8B8BA7; letter-spacing:.08em; text-transform:uppercase\">\u00c9tape 1<\/div>\n<h3 style=\"font-size:17px; margin-top:8px; white-space:nowrap\">Recherche<\/h3>\n<p style=\"font-size:13px; margin-top:8px\">Renseigne, conseille et oriente l&#8217;usager vers les bonnes d\u00e9marches<\/p>\n<div style=\"text-align:right; margin-top:auto; padding-top:12px\">\n          <span id=\"tolk-admin-arrow-1\" class=\"lp-orch-arrow\">\u2193<\/span>\n        <\/div>\n<\/p><\/div>\n<div id=\"tolk-admin-step-2\" class=\"lp-card lp-orch-step\" style=\"cursor:pointer; border-radius:20px; padding:20px; text-align:left; display:flex; flex-direction:column\" onclick=\"tolkAdminToggle(2)\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"tolk-admin-content-2\">\n<div style=\"font-size:11px; font-weight:700; color:#8B8BA7; letter-spacing:.08em; text-transform:uppercase\">\u00c9tape 2<\/div>\n<h3 style=\"font-size:17px; margin-top:8px; white-space:nowrap\">Pr\u00e9vention<\/h3>\n<p style=\"font-size:13px; margin-top:8px\">Diffuse la bonne information au bon moment<\/p>\n<div style=\"text-align:right; margin-top:auto; padding-top:12px\">\n          <span id=\"tolk-admin-arrow-2\" class=\"lp-orch-arrow\">\u2193<\/span>\n        <\/div>\n<\/p><\/div>\n<div id=\"tolk-admin-step-3\" class=\"lp-card lp-orch-step\" style=\"cursor:pointer; border-radius:20px; padding:20px; text-align:left; display:flex; flex-direction:column\" onclick=\"tolkAdminToggle(3)\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"tolk-admin-content-3\">\n<div style=\"font-size:11px; font-weight:700; color:#8B8BA7; letter-spacing:.08em; text-transform:uppercase\">\u00c9tape 3<\/div>\n<h3 style=\"font-size:17px; margin-top:8px; white-space:nowrap\">D\u00e9marche<\/h3>\n<p style=\"font-size:13px; margin-top:8px\">Restitue l&#8217;information compl\u00e8te, toujours sourc\u00e9e<\/p>\n<div style=\"text-align:right; margin-top:auto; padding-top:12px\">\n          <span id=\"tolk-admin-arrow-3\" class=\"lp-orch-arrow\">\u2193<\/span>\n        <\/div>\n<\/p><\/div>\n<div id=\"tolk-admin-step-4\" class=\"lp-card lp-orch-step\" style=\"cursor:pointer; border-radius:20px; padding:20px; text-align:left; display:flex; flex-direction:column\" onclick=\"tolkAdminToggle(4)\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"tolk-admin-content-4\">\n<div style=\"font-size:11px; font-weight:700; color:#8B8BA7; letter-spacing:.08em; text-transform:uppercase\">\u00c9tape 4<\/div>\n<h3 style=\"font-size:17px; margin-top:8px; white-space:nowrap\">Suivi de dossier<\/h3>\n<p style=\"font-size:13px; margin-top:8px\">Informe sur l&#8217;\u00e9tat d&#8217;avancement du dossier \u00e0 tout moment<\/p>\n<div style=\"text-align:right; margin-top:auto; padding-top:12px\">\n          <span id=\"tolk-admin-arrow-4\" class=\"lp-orch-arrow\">\u2193<\/span>\n        <\/div>\n<\/p><\/div>\n<div id=\"tolk-admin-step-5\" class=\"lp-card lp-orch-step\" style=\"cursor:pointer; border-radius:20px; padding:20px; text-align:left; display:flex; flex-direction:column\" onclick=\"tolkAdminToggle(5)\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"tolk-admin-content-5\">\n<div style=\"font-size:11px; font-weight:700; color:#8B8BA7; letter-spacing:.08em; text-transform:uppercase\">\u00c9tape 5<\/div>\n<h3 style=\"font-size:17px; margin-top:8px; white-space:nowrap\">Demandes sensibles<\/h3>\n<p style=\"font-size:13px; margin-top:8px\">Passe la main \u00e0 l&#8217;agent pour les situations \u00e0 risque<\/p>\n<div style=\"text-align:right; margin-top:auto; padding-top:12px\">\n          <span id=\"tolk-admin-arrow-5\" class=\"lp-orch-arrow\">\u2193<\/span>\n        <\/div>\n<\/p><\/div>\n<div id=\"tolk-admin-panel\" style=\"display:none; margin-top:24px; grid-column:1 \/ -1; text-align:left\">\n<p>        <!-- D\u00e9tail \u00e9tape 1 --><\/p>\n<div id=\"tolk-admin-content-1\" class=\"lp-card lp-grid-2 tolk-step-detail\" style=\"display:none; align-items:start; border-radius:20px\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7\">\u00c9tape 1&nbsp;: Recherche<\/div>\n<h3 style=\"font-size:22px; margin-top:12px\">L&#8217;IA qui rend <span class=\"lp-accent-1\">l&#8217;information simple \u00e0 trouver.<\/span><\/h3>\n<p style=\"margin-top:14px\">Dans le mille-feuille administratif, il est difficile pour l&#8217;usager de retrouver les bonnes informations. R\u00e9sultat&nbsp;: il finit par appeler ou se d\u00e9placer. Gr\u00e2ce \u00e0 Genii, il obtient une r\u00e9ponse, un conseil ou une orientation dans 27 langues. <strong>Moins d&#8217;appels, plus de r\u00e9ponses imm\u00e9diates.<\/strong><\/p>\n<div style=\"display:flex; flex-direction:column; gap:12px; margin-top:20px\">\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">1<\/span><br \/>\n                <span style=\"font-size:14px\">Genii comprend la demande dans toutes les formulations<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">2<\/span><br \/>\n                <span style=\"font-size:14px\">Pas d&#8217;hallucinations, il cherche dans les contenus valid\u00e9s<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">3<\/span><br \/>\n                <span style=\"font-size:14px\">Puis il r\u00e9pond de mani\u00e8re p\u00e9dagogique<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">4<\/span><br \/>\n                <span style=\"font-size:14px\">Ainsi, l&#8217;usager est renseign\u00e9 en quelques secondes<\/span>\n              <\/div>\n<\/p><\/div>\n<div style=\"margin-top:20px; padding-top:16px; border-top:1px solid #E6E9FE; display:flex; align-items:baseline; gap:10px\">\n              <span class=\"lp-stat\">\u221235%<\/span><br \/>\n              <span style=\"font-size:14px\">de demandes entrantes aux agents<\/span>\n            <\/div>\n<\/p><\/div>\n<div>\n<div style=\"max-width:88%; margin:20px 0 -16px auto; display:flex; align-items:center; gap:10px; background:#fff; border-radius:999px; padding:12px 18px; box-shadow:0 10px 24px rgba(12,0,39,.12); position:relative; z-index:1\">\n              <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#0C0027\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"flex-shrink:0\"><circle cx=\"11\" cy=\"11\" r=\"7\"><\/circle><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"><\/line><\/svg><br \/>\n              <span style=\"font-size:13px; color:#222222\">Je viens d&#8217;arriver en ville, qu&#8217;est-ce que je dois faire pour mes poubelles et ma voiture&nbsp;?<\/span>\n            <\/div>\n<div class=\"tolk-mockup-pad\" style=\"padding-top:28px\">\n<div style=\"display:flex; flex-direction:column; gap:10px\">\n<div style=\"align-self:flex-start; font-size:11px; font-weight:700; color:#6E1FA6; background:#F1EAFE; border-radius:999px; padding:6px 12px\">\u2726 Analyse de votre besoin\u2026<\/div>\n<div class=\"lp-bubble-ai\">Bienvenue&nbsp;! Voici les d\u00e9marches essentielles pour votre installation&nbsp;:<\/div>\n<div class=\"lp-grid-2 tolk-step1-cards\" style=\"gap:8px; align-items:stretch\">\n<div class=\"lp-card\" style=\"padding:0; border-radius:16px; overflow:hidden; display:flex; flex-direction:column\">\n                    <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/08\/parking.png\" alt=\"Stationnement r\u00e9sidentiel\" width=\"900\" height=\"700\" loading=\"lazy\" decoding=\"async\" style=\"width:100%; height:64px; object-fit:cover; display:block\"><\/p>\n<div style=\"padding:10px; display:flex; flex-direction:column; flex:1\">\n<div style=\"font-size:12.5px; font-weight:600\">1. Stationnement r\u00e9sidentiel<\/div>\n<p>                      <span style=\"display:block; text-align:center; margin-top:10px; border:1px solid #E6E9FE; color:#1C1C62; background:#FFFFFF; font-size:10.5px; font-weight:700; border-radius:999px; padding:5px 8px\">En savoir plus<\/span>\n                    <\/div>\n<\/p><\/div>\n<div class=\"lp-card\" style=\"padding:0; border-radius:16px; overflow:hidden; display:flex; flex-direction:column\">\n                    <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/08\/dechets.png\" alt=\"Gestion des d\u00e9chets\" width=\"900\" height=\"700\" loading=\"lazy\" decoding=\"async\" style=\"width:100%; height:64px; object-fit:cover; display:block\"><\/p>\n<div style=\"padding:10px; display:flex; flex-direction:column; flex:1\">\n<div style=\"font-size:12.5px; font-weight:600\">2. Gestion des d\u00e9chets<\/div>\n<p>                      <span style=\"display:block; text-align:center; margin-top:10px; border:1px solid #E6E9FE; color:#1C1C62; background:#FFFFFF; font-size:10.5px; font-weight:700; border-radius:999px; padding:5px 8px\">En savoir plus<\/span>\n                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"lp-bubble-user\">Super merci&nbsp;!<\/div>\n<div class=\"lp-bubble-ai\">Voici d&#8217;autres d\u00e9marches utiles, n&#8217;h\u00e9sitez pas \u00e0 me solliciter si besoin.<\/div>\n<div style=\"display:flex; flex-wrap:wrap; gap:8px\">\n                  <span class=\"lp-chip\">Inscription liste \u00e9lectorale<\/span><br \/>\n                  <span class=\"lp-chip\">Mise \u00e0 jour carte grise<\/span>\n                <\/div>\n<\/p><\/div>\n<div style=\"display:flex; align-items:center; gap:8px; margin-top:12px; padding-top:12px; border-top:1px solid #F1F2F7\">\n<div style=\"flex:1; border:1px solid #E6E9FE; border-radius:999px; padding:8px 14px; font-size:12px; color:#8B8BA7\">\u00c9crivez votre message\u2026<\/div>\n<p>                <span style=\"display:inline-flex; align-items:center; justify-content:center; width:32px; height:32px; border-radius:50%; background:linear-gradient(135deg,#5AC8FF,#B817FE); color:#fff; font-size:14px; flex-shrink:0\">\u27a4<\/span>\n              <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>        <!-- D\u00e9tail \u00e9tape 2 --><\/p>\n<div id=\"tolk-admin-content-2\" class=\"lp-card lp-grid-2 tolk-step-detail\" style=\"display:none; align-items:start; border-radius:20px\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7\">\u00c9tape 2&nbsp;: Pr\u00e9vention<\/div>\n<h3 style=\"font-size:22px; margin-top:12px\">L&#8217;IA qui anticipe <span class=\"lp-accent-1\">les questions avant qu&#8217;elles n&#8217;arrivent.<\/span><\/h3>\n<p style=\"margin-top:14px\">Tous les usages ne visent pas \u00e0 r\u00e9duire les demandes&nbsp;: certains servent \u00e0 faire passer un message. Campagnes saisonni\u00e8res, gestes de pr\u00e9vention, p\u00e9riodes fiscales, rentr\u00e9e scolaire. Genii diffuse la bonne information au bon moment, \u00e0 partir de vos contenus valid\u00e9s et dans le p\u00e9rim\u00e8tre que vous fixez. <strong>Plus d&#8217;information, plus proche de vos usagers.<\/strong><\/p>\n<div style=\"display:flex; flex-direction:column; gap:12px; margin-top:20px\">\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">1<\/span><br \/>\n                <span style=\"font-size:14px\">Vous activez une campagne&nbsp;: p\u00e9riode, \u00e9v\u00e9nement ou public vis\u00e9<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">2<\/span><br \/>\n                <span style=\"font-size:14px\">Genii relaie vos messages officiels sur tous vos canaux<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">3<\/span><br \/>\n                <span style=\"font-size:14px\">Il r\u00e9pond aux questions dans le p\u00e9rim\u00e8tre valid\u00e9, sources cit\u00e9es<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">4<\/span><br \/>\n                <span style=\"font-size:14px\">Enfin, vous mesurez la port\u00e9e r\u00e9elle du message<\/span>\n              <\/div>\n<\/p><\/div>\n<div style=\"margin-top:20px; padding-top:16px; border-top:1px solid #E6E9FE; display:flex; align-items:baseline; gap:10px\">\n              <span class=\"lp-stat\">98%<\/span><br \/>\n              <span style=\"font-size:14px\">de satisfaction usager<\/span>\n            <\/div>\n<\/p><\/div>\n<div>\n<div class=\"tolk-mockup-pad tolk-mockup-aligned\">\n<div style=\"display:flex; flex-direction:column; gap:10px\">\n<div style=\"align-self:flex-start; font-size:11px; font-weight:700; color:#6E1FA6; background:#F1EAFE; border-radius:999px; padding:6px 12px\">\u2726 \u00c9pisode de fortes chaleurs annonc\u00e9&nbsp;: message activ\u00e9<\/div>\n<div class=\"lp-bubble-user\">Ma m\u00e8re est \u00e2g\u00e9e et vit seule, que puis-je faire&nbsp;?<\/div>\n<div class=\"lp-bubble-ai\">Vous pouvez l&#8217;inscrire au registre des personnes vuln\u00e9rables de la commune&nbsp;: un agent la contacte pendant les \u00e9pisodes de forte chaleur. L&#8217;inscription se fait en ligne juste ici \ud83d\udc4b<\/div>\n<div style=\"border:1px solid #E6E9FE; border-radius:10px; padding:10px; display:flex; gap:10px; align-items:center; background:#fff\">\n                  <span style=\"color:#22B07D; font-weight:700; flex-shrink:0\">\u2713<\/span><\/p>\n<div style=\"font-size:11px; color:#8B8BA7\">Message diffus\u00e9 \u00e0 8 420 usagers \u00b7 6 langues \u00b7 site, tchat et t\u00e9l\u00e9phone<\/div>\n<\/p><\/div>\n<div style=\"display:flex; flex-wrap:wrap; gap:8px\">\n                  <span class=\"lp-chip\">Inscrire au registre<\/span><br \/>\n                  <span class=\"lp-chip\">Les gestes \u00e0 adopter<\/span>\n                <\/div>\n<\/p><\/div>\n<div style=\"display:flex; align-items:center; gap:8px; margin-top:12px; padding-top:12px; border-top:1px solid #F1F2F7\">\n<div style=\"flex:1; border:1px solid #E6E9FE; border-radius:999px; padding:8px 14px; font-size:12px; color:#8B8BA7\">\u00c9crivez votre message\u2026<\/div>\n<p>                <span style=\"display:inline-flex; align-items:center; justify-content:center; width:32px; height:32px; border-radius:50%; background:linear-gradient(135deg,#5AC8FF,#B817FE); color:#fff; font-size:14px; flex-shrink:0\">\u27a4<\/span>\n              <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>        <!-- D\u00e9tail \u00e9tape 3 --><\/p>\n<div id=\"tolk-admin-content-3\" class=\"lp-card lp-grid-2 tolk-step-detail\" style=\"display:none; align-items:start; border-radius:20px\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7\">\u00c9tape 3&nbsp;: D\u00e9marche<\/div>\n<h3 style=\"font-size:22px; margin-top:12px\">L&#8217;IA qui accompagne <span class=\"lp-accent-1\">pas \u00e0 pas.<\/span><\/h3>\n<p style=\"margin-top:14px\">Conditions d&#8217;\u00e9ligibilit\u00e9, montants, pi\u00e8ces \u00e0 fournir, d\u00e9lais&nbsp;: une r\u00e9ponse partielle oblige l&#8217;usager \u00e0 rappeler. \u00c0 l&#8217;inverse, Genii restitue la d\u00e9marche compl\u00e8te, en langage clair, uniquement \u00e0 partir de vos contenus officiels avec la source cit\u00e9e \u00e0 chaque \u00e9tape. <strong>Une r\u00e9ponse compl\u00e8te, sourc\u00e9e, du premier coup.<\/strong><\/p>\n<div style=\"display:flex; flex-direction:column; gap:12px; margin-top:20px\">\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">1<\/span><br \/>\n                <span style=\"font-size:14px\">Genii v\u00e9rifie l&#8217;\u00e9ligibilit\u00e9 \u00e0 partir de la situation d\u00e9crite<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">2<\/span><br \/>\n                <span style=\"font-size:14px\">Ensuite, il d\u00e9taille conditions, montants et pi\u00e8ces en langage clair<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">3<\/span><br \/>\n                <span style=\"font-size:14px\">Chaque information est appuy\u00e9e par sa source officielle<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">4<\/span><br \/>\n                <span style=\"font-size:14px\">R\u00e9sultat&nbsp;: l&#8217;usager d\u00e9pose un dossier complet, du premier coup<\/span>\n              <\/div>\n<\/p><\/div>\n<div style=\"margin-top:20px; padding-top:16px; border-top:1px solid #E6E9FE; display:flex; align-items:baseline; gap:10px\">\n              <span class=\"lp-stat\">\u221260%<\/span><br \/>\n              <span style=\"font-size:14px\">de dossiers incomplets<\/span>\n            <\/div>\n<\/p><\/div>\n<div>\n<div class=\"tolk-mockup-pad\">\n<div style=\"display:flex; flex-direction:column; gap:10px\">\n<div class=\"lp-bubble-user\">Je suis seule avec deux enfants, je viens de perdre mon emploi. Ai-je droit \u00e0 une aide pour le logement&nbsp;?<\/div>\n<div class=\"lp-bubble-ai\">Votre situation ouvre potentiellement droit \u00e0 l&#8217;aide personnalis\u00e9e au logement (APL). Voici les conditions et ce qu&#8217;il faut pr\u00e9parer&nbsp;:<\/div>\n<div style=\"border:1px solid #E6E9FE; border-radius:10px; padding:10px; background:#fff\">\n<div style=\"font-size:10px; font-weight:700; letter-spacing:.06em; color:#8B8BA7; text-transform:uppercase; margin-bottom:8px\">APL&nbsp;: 3 conditions<\/div>\n<div style=\"display:flex; flex-direction:column; gap:6px\">\n<div style=\"display:flex; gap:8px; font-size:12px\"><span style=\"color:#22B07D; flex-shrink:0\">\u2713<\/span><span>Logement conventionn\u00e9, r\u00e9sidence principale<\/span><\/div>\n<div style=\"display:flex; gap:8px; font-size:12px\"><span style=\"color:#22B07D; flex-shrink:0\">\u2713<\/span><span>Ressources sous plafond (12 derniers mois)<\/span><\/div>\n<div style=\"display:flex; gap:8px; font-size:12px\"><span style=\"color:#22B07D; flex-shrink:0\">\u2713<\/span><span>Enfants \u00e0 charge pris en compte<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div style=\"font-size:11px; color:#8B8BA7\">Source&nbsp;: service-public.fr \u00b7 Guide des aides, mis \u00e0 jour<\/div>\n<div class=\"lp-bubble-ai\">Vous pouvez faire la demande en ligne directement sur le site de la CAF <span style=\"text-decoration:underline\">ici<\/span>. Votre situation peut ouvrir droit \u00e0 d&#8217;autres aides. Souhaitez-vous en savoir plus&nbsp;?<\/div>\n<\/p><\/div>\n<div style=\"display:flex; align-items:center; gap:8px; margin-top:12px; padding-top:12px; border-top:1px solid #F1F2F7\">\n<div style=\"flex:1; border:1px solid #E6E9FE; border-radius:999px; padding:8px 14px; font-size:12px; color:#8B8BA7\">\u00c9crivez votre message\u2026<\/div>\n<p>                <span style=\"display:inline-flex; align-items:center; justify-content:center; width:32px; height:32px; border-radius:50%; background:linear-gradient(135deg,#5AC8FF,#B817FE); color:#fff; font-size:14px; flex-shrink:0\">\u27a4<\/span>\n              <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>        <!-- D\u00e9tail \u00e9tape 4 --><\/p>\n<div id=\"tolk-admin-content-4\" class=\"lp-card lp-grid-2 tolk-step-detail\" style=\"display:none; align-items:start; border-radius:20px\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7\">\u00c9tape 4&nbsp;: Suivi<\/div>\n<h3 style=\"font-size:22px; margin-top:12px\">L&#8217;IA agentique qui suit <span class=\"lp-accent-1\">chaque dossier.<\/span><\/h3>\n<p style=\"margin-top:14px\">\u00ab O\u00f9 en est mon dossier ? \u00bb est la premi\u00e8re question pos\u00e9e \u00e0 vos agents. Genii est capable d&#8217;interroger vos outils m\u00e9tier, donne l&#8217;\u00e9tat d&#8217;avancement en temps r\u00e9el et d\u00e9clenche l&#8217;action utile. <strong>Moins de sollicitations, plus de r\u00e9solution.<\/strong><\/p>\n<div style=\"display:flex; flex-direction:column; gap:12px; margin-top:20px\">\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">1<\/span><br \/>\n                <span style=\"font-size:14px\">Connectez en 2 clics vos outils m\u00e9tier via notre store MCP (+160 outils)<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">2<\/span><br \/>\n                <span style=\"font-size:14px\">Ensuite, d\u00e9crivez vos proc\u00e9dures et vos r\u00e8gles de traitement<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">3<\/span><br \/>\n                <span style=\"font-size:14px\">Genii v\u00e9rifie l&#8217;\u00e9tat du dossier et ex\u00e9cute l&#8217;action utile<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">4<\/span><br \/>\n                <span style=\"font-size:14px\">R\u00e9sultat&nbsp;: l&#8217;usager obtient une r\u00e9ponse, pas un nouveau num\u00e9ro de dossier<\/span>\n              <\/div>\n<\/p><\/div>\n<div style=\"margin-top:20px; padding-top:16px; border-top:1px solid #E6E9FE; display:flex; align-items:baseline; gap:10px\">\n              <span class=\"lp-stat\">+20%<\/span><br \/>\n              <span style=\"font-size:14px\">de r\u00e9solution des demandes<\/span>\n            <\/div>\n<\/p><\/div>\n<div>\n<div class=\"tolk-mockup-pad\">\n<div style=\"display:flex; flex-direction:column; gap:10px\">\n<div class=\"lp-bubble-user\">Bonjour, o\u00f9 en est ma demande de passeport d\u00e9pos\u00e9e il y a trois semaines (dossier #FR-90823)&nbsp;?<\/div>\n<div style=\"align-self:flex-start; font-size:11px; font-weight:700; color:#6E1FA6; background:#F1EAFE; border-radius:999px; padding:6px 12px\">\u2726 Traitement agentique autonome<\/div>\n<div class=\"lp-bubble-ai\">Votre passeport a \u00e9t\u00e9 produit et arrive en mairie sous 48h. Vous devrez le retirer en personne dans les 3 mois. Que souhaitez-vous faire&nbsp;?<\/div>\n<div style=\"border:1px solid #E6E9FE; border-radius:10px; padding:10px; display:flex; gap:10px; align-items:center; justify-content:space-between; background:#fff\">\n<div>\n<div style=\"font-size:13px; font-weight:700; color:#0C0027\">Prendre un rendez-vous<\/div>\n<div style=\"font-size:11px; color:#8B8BA7\">Retrait en mairie&nbsp;: d\u00e8s jeudi 9h20<\/div>\n<\/p><\/div>\n<p>                  <span class=\"lp-chip\">Choisir<\/span>\n                <\/div>\n<div style=\"border:1px solid #E6E9FE; border-radius:10px; padding:10px; display:flex; gap:10px; align-items:center; justify-content:space-between; background:#fff\">\n<div>\n<div style=\"font-size:13px; font-weight:700; color:#0C0027\">\u00catre pr\u00e9venu<\/div>\n<div style=\"font-size:11px; color:#8B8BA7\">Notification d\u00e8s l&#8217;arriv\u00e9e en mairie<\/div>\n<\/p><\/div>\n<p>                  <span class=\"lp-chip\">Choisir<\/span>\n                <\/div>\n<\/p><\/div>\n<div style=\"display:flex; align-items:center; gap:8px; margin-top:12px; padding-top:12px; border-top:1px solid #F1F2F7\">\n<div style=\"flex:1; border:1px solid #E6E9FE; border-radius:999px; padding:8px 14px; font-size:12px; color:#8B8BA7\">\u00c9crivez votre message\u2026<\/div>\n<p>                <span style=\"display:inline-flex; align-items:center; justify-content:center; width:32px; height:32px; border-radius:50%; background:linear-gradient(135deg,#5AC8FF,#B817FE); color:#fff; font-size:14px; flex-shrink:0\">\u27a4<\/span>\n              <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>        <!-- D\u00e9tail \u00e9tape 5 --><\/p>\n<div id=\"tolk-admin-content-5\" class=\"lp-card lp-grid-2 tolk-step-detail\" style=\"display:none; align-items:start; border-radius:20px\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#8B8BA7\">\u00c9tape 5&nbsp;: Demandes sensibles<\/div>\n<h3 style=\"font-size:22px; margin-top:12px\">L&#8217;IA qui passe la main <span class=\"lp-accent-1\">au bon moment.<\/span><\/h3>\n<p style=\"margin-top:14px\">Certaines demandes doivent revenir \u00e0 un agent&nbsp;: situation sensible, contestation, cas hors p\u00e9rim\u00e8tre. C&#8217;est pourquoi Genii les d\u00e9tecte, qualifie la demande et la transf\u00e8re au bon service avec tout le contexte de la conversation et les pi\u00e8ces identifi\u00e9es. <strong>Moins d&#8217;allers-retours, des d\u00e9lais de traitement divis\u00e9s par deux.<\/strong><\/p>\n<div style=\"display:flex; flex-direction:column; gap:12px; margin-top:20px\">\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">1<\/span><br \/>\n                <span style=\"font-size:14px\">Genii d\u00e9tecte les demandes sensibles ou hors p\u00e9rim\u00e8tre<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">2<\/span><br \/>\n                <span style=\"font-size:14px\">Ensuite, il qualifie la demande et rassemble les pi\u00e8ces n\u00e9cessaires<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">3<\/span><br \/>\n                <span style=\"font-size:14px\">Puis le dossier part au bon service, avec le contexte complet<\/span>\n              <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n                <span class=\"lp-chip\">4<\/span><br \/>\n                <span style=\"font-size:14px\">Ainsi, l&#8217;usager sait que le bon service prend le relais<\/span>\n              <\/div>\n<\/p><\/div>\n<div style=\"margin-top:20px; padding-top:16px; border-top:1px solid #E6E9FE; display:flex; align-items:baseline; gap:10px\">\n              <span class=\"lp-stat\">\u00f72<\/span><br \/>\n              <span style=\"font-size:14px\">de d\u00e9lai de traitement<\/span>\n            <\/div>\n<\/p><\/div>\n<div>\n<div class=\"tolk-mockup-pad\">\n<div style=\"display:flex; flex-direction:column; gap:10px\">\n<div class=\"lp-bubble-user\">Ma situation est compliqu\u00e9e&nbsp;: je conteste le montant de ma taxe fonci\u00e8re.<\/div>\n<div class=\"lp-bubble-ai\">Votre demande n\u00e9cessite l&#8217;expertise d&#8217;un agent. Je transmets votre dossier avec le contexte de notre \u00e9change.<\/div>\n<div style=\"border:1px solid #E6E9FE; border-radius:10px; padding:10px; background:#fff\">\n<div style=\"display:flex; gap:10px; align-items:center\">\n                    <span style=\"display:inline-flex; align-items:center; justify-content:center; width:26px; height:26px; border-radius:50%; background:#F1EAFE; flex-shrink:0\"><svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#6E1FA6\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"><\/path><circle cx=\"9\" cy=\"7\" r=\"4\"><\/circle><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"><\/path><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"><\/path><\/svg><\/span><\/p>\n<div style=\"flex:1\">\n<div style=\"font-size:13px; font-weight:700; color:#0C0027\">Transfert&nbsp;: service des imp\u00f4ts<\/div>\n<div style=\"font-size:11px; color:#8B8BA7\">Contexte joint \u00b7 pi\u00e8ces identifi\u00e9es<\/div>\n<\/p><\/div>\n<p>                    <span style=\"flex-shrink:0; border:1px solid #E6E9FE; color:#1C1C62; background:#FFFFFF; font-size:10.5px; font-weight:700; border-radius:999px; padding:5px 12px\">Valider<\/span>\n                  <\/div>\n<\/p><\/div>\n<div style=\"align-self:center; font-size:11px; color:#8B8BA7; font-style:italic\">L&#8217;usager valide la d\u00e9marche.<\/div>\n<div class=\"lp-bubble-ai\">C&#8217;est transmis. Un agent du service des imp\u00f4ts vous recontacte sous 48h.<\/div>\n<div style=\"border:1px solid #E6E9FE; border-radius:10px; padding:10px; background:#fff\">\n<div style=\"display:flex; justify-content:space-between; font-size:11px; font-weight:700; color:#8B8BA7; text-transform:uppercase; margin-bottom:8px\"><span>Traitement<\/span><span>\u00c9tape 2 \/ 4<\/span><\/div>\n<div style=\"height:6px; border-radius:999px; background:#E6E9FE\">\n<div style=\"height:6px; width:50%; border-radius:999px; background:linear-gradient(135deg,#5AC8FF,#B817FE)\"><\/div>\n<\/div><\/div>\n<\/p><\/div>\n<div style=\"display:flex; align-items:center; gap:8px; margin-top:12px; padding-top:12px; border-top:1px solid #F1F2F7\">\n<div style=\"flex:1; border:1px solid #E6E9FE; border-radius:999px; padding:8px 14px; font-size:12px; color:#8B8BA7\">\u00c9crivez votre message\u2026<\/div>\n<p>                <span style=\"display:inline-flex; align-items:center; justify-content:center; width:32px; height:32px; border-radius:50%; background:linear-gradient(135deg,#5AC8FF,#B817FE); color:#fff; font-size:14px; flex-shrink:0\">\u27a4<\/span>\n              <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ CONNECTEURS MCP (image \u00e0 gauche, texte \u00e0 droite) ============ --><\/p>\n<section id=\"connecteurs\" class=\"lp-panel\" style=\"border-radius:0; width:100vw; margin-left:calc(50% - 50vw); margin-right:calc(50% - 50vw)\">\n<div class=\"lp-container lp-grid-2\">\n<div class=\"tolk-center-mobile tolk-mcp-text\">\n<div class=\"lp-eyebrow\" style=\"color:#0C0027\">Store MCP<\/div>\n<h2 style=\"margin-top:14px\">Tous vos outils branch\u00e9s<br \/>en <span class=\"lp-accent-2\">2 clics.<\/span><\/h2>\n<p style=\"margin-top:16px\">Une IA qui lit vos donn\u00e9es et passe \u00e0 l&#8217;action. Des connecteurs pr\u00eats \u00e0 l&#8217;emploi couvrent votre \u00e9cosyst\u00e8me&nbsp;: SI m\u00e9tier, GRC, t\u00e9l\u00e9services, outils de ticketing. De plus, ils se branchent sans une ligne de code.<\/p>\n<div style=\"display:flex; gap:12px; margin-top:24px; flex-wrap:wrap\">\n<div class=\"lp-card\" style=\"border-radius:20px; padding:14px 20px; text-align:center; flex:1; min-width:140px\">\n          <span class=\"lp-stat\" style=\"font-size:24px\">+160<\/span><\/p>\n<div class=\"lp-stat-label\" style=\"margin-top:2px\">connecteurs<\/div>\n<\/p><\/div>\n<div class=\"lp-card\" style=\"border-radius:20px; padding:14px 20px; text-align:center; flex:1; min-width:140px\">\n          <span class=\"lp-stat\" style=\"font-size:24px\">&lt; 5 min<\/span><\/p>\n<div class=\"lp-stat-label\" style=\"margin-top:2px\">pour \u00eatre op\u00e9rationnel<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"tolk-mcp-visual\">\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/08\/Genii-IA-Admin-publique-MCP-agentique-FR.png\" alt=\"Connecteurs MCP Genii pour l'administration publique : GED, Publik, data.gouv.fr, Salesforce, Zendesk\" width=\"900\" height=\"700\" loading=\"lazy\" decoding=\"async\" style=\"border-radius:16px; display:block; max-width:480px; width:100%; margin:0 auto\">\n    <\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ PILOTAGE & STATISTIQUES ============ --><\/p>\n<section id=\"pilotage\">\n<div class=\"lp-container lp-grid-2 tolk-roi-grid\" style=\"align-items:flex-start\">\n<div>\n<div class=\"lp-eyebrow\" style=\"color:#0C0027\">Pilotage &amp; statistiques<\/div>\n<h2 style=\"margin-top:14px\">Mesurez la r\u00e9solution, <span class=\"lp-accent-1\">identifiez les manques.<\/span><\/h2>\n<p style=\"margin-top:16px; max-width:520px\">Chaque conversation devient de la donn\u00e9e exploitable&nbsp;: ce que les usagers cherchent, ce qu&#8217;ils ne trouvent pas, ce qui les fait appeler. <strong>Enfin, vous identifiez vos lacunes documentaires et comment les rectifier.<\/strong><\/p>\n<div style=\"display:flex; flex-direction:column; gap:12px; margin-top:20px\">\n<div style=\"display:flex; gap:12px; align-items:center\">\n          <span class=\"lp-chip\">1<\/span><br \/>\n          <span style=\"font-size:14px\">Mesurez le taux de r\u00e9solution, demande par demande.<\/span>\n        <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n          <span class=\"lp-chip\">2<\/span><br \/>\n          <span style=\"font-size:14px\">Identifiez les d\u00e9marches les plus demand\u00e9es.<\/span>\n        <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n          <span class=\"lp-chip\">3<\/span><br \/>\n          <span style=\"font-size:14px\">Comprenez le comportement des usagers et leur satisfaction.<\/span>\n        <\/div>\n<div style=\"display:flex; gap:12px; align-items:center\">\n          <span class=\"lp-chip\">4<\/span><br \/>\n          <span style=\"font-size:14px\">Analysez les points de friction de votre parcours usager.<\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"tolk-roi-visual\">\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/08\/ROI-tracker-admin-publique-genii-IA-tolk-ai.png\" alt=\"Dashboard pilotage &amp; statistiques Genii : taux de r\u00e9solution, demandes trait\u00e9es, raisons d'insatisfaction et lacunes documentaires\" width=\"1076\" height=\"584\" loading=\"lazy\" decoding=\"async\" style=\"border-radius:20px; display:block\">\n    <\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ DIFF\u00c9RENCIATEURS ============ --><\/p>\n<section class=\"lp-panel\" style=\"border-radius:0; width:100vw; margin-left:calc(50% - 50vw); margin-right:calc(50% - 50vw)\">\n<div class=\"lp-container\">\n<div class=\"lp-eyebrow\" style=\"color:#0C0027\">Nos diff\u00e9renciateurs<\/div>\n<h2 style=\"margin-top:14px; margin-bottom:32px\">Ce qui nous rend <span class=\"lp-accent-2\">uniques.<\/span><\/h2>\n<div class=\"lp-grid-4\">\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Agentique<\/span><\/p>\n<h3 style=\"font-size:19px; margin-top:14px\">Des agents qui raisonnent<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\">Genii raisonne sur le contexte, ex\u00e9cute vos proc\u00e9dures et les actions jusqu&#8217;\u00e0 la r\u00e9solution.<\/p>\n<\/div><\/div>\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Interface<\/span><\/p>\n<h3 style=\"font-size:19px; margin-top:14px\">Innovation d&#8217;interface<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\"><em>Sparks<\/em>, <em>Finder<\/em>, <em>Form AI<\/em>, <em>chatbot<\/em>, <em>voicebot<\/em>&nbsp;: des formats qui s&#8217;int\u00e8grent \u00e0 vos sites et services.<\/p>\n<\/div><\/div>\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Intelligence<\/span><\/p>\n<h3 style=\"font-size:19px; margin-top:14px\">Connaissances vivantes<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\">Int\u00e9gr\u00e9e \u00e0 vos documents, votre site et votre centre d&#8217;aide. Toujours \u00e0 jour.<\/p>\n<\/div><\/div>\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Fiabilit\u00e9<\/span><\/p>\n<h3 style=\"font-size:19px; margin-top:14px\">Z\u00e9ro hallucination<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\">RAG hybride et garde-fous s\u00e9mantiques&nbsp;: l&#8217;IA ne r\u00e9pond qu&#8217;\u00e0 partir de vos contenus officiels.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"lp-grid-3\" style=\"margin-top:20px\">\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Rapidit\u00e9<\/span><\/p>\n<h3 style=\"font-size:18px; margin-top:14px\">D\u00e9ploiement rapide<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\">Documents, URL ou sitemap XML&nbsp;: vos contenus sont int\u00e9gr\u00e9s et mis \u00e0 jour automatiquement.<\/p>\n<\/div><\/div>\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Pilotage<\/span><\/p>\n<h3 style=\"font-size:18px; margin-top:14px\">Chaque demande mesur\u00e9e<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\">R\u00e9solution, volumes, langues et satisfaction&nbsp;: suivis en temps r\u00e9el dans un dashboard.<\/p>\n<\/div><\/div>\n<div class=\"lp-card lp-orch-step tolk-diff-card\" style=\"border-radius:20px\">\n        <span class=\"lp-chip\" style=\"background:linear-gradient(to left,#9315E3,#FF46B1); color:#fff; padding:6px 14px\">Hybride<\/span><\/p>\n<h3 style=\"font-size:18px; margin-top:14px\">Vous gardez le contr\u00f4le<\/h3>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:14px\">Vous d\u00e9cidez quand l&#8217;IA laisse la main \u00e0 un agent. De plus, tout est no-code et pilot\u00e9 par les \u00e9quipes m\u00e9tier.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<div style=\"text-align:center; margin-top:32px\">\n      <a href=\"https:\/\/www.tolk.ai\/en\/blog-ia\/category\/product-updates\" class=\"lp-cta-outline\" style=\"border-radius:28px\">En savoir plus<\/a>\n    <\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ MISE EN PLACE \/ ESSAI ============ --><\/p>\n<section id=\"essai\">\n<div class=\"lp-container lp-grid-2\" style=\"align-items:start\">\n<div class=\"tolk-center-mobile\">\n      <span class=\"lp-chip\">Essai gratuit&nbsp;: 14 jours<\/span><\/p>\n<h2 style=\"margin-top:16px\">Testez Genii 14 jours,<br \/><span class=\"lp-accent-2\">sans engagement.<\/span><\/h2>\n<p style=\"margin-top:16px; max-width:520px\">Int\u00e9grez vos contenus, activez vos connecteurs, mesurez le taux de r\u00e9solution. Finalement, si les r\u00e9sultats ne sont pas l\u00e0, vous pouvez arr\u00eater sans frais.<\/p>\n<div class=\"tolk-center-mobile\" style=\"display:flex; flex-wrap:wrap; gap:12px; margin-top:24px\">\n        <a href=\"https:\/\/www.tolk.ai\/en\/free-trial\" class=\"lp-cta\" style=\"border-radius:28px\">D\u00e9marrer mon essai gratuit<\/a>\n      <\/div>\n<\/p><\/div>\n<div style=\"display:flex; flex-direction:column; gap:14px\">\n<div class=\"lp-card tolk-diff-card\" style=\"display:flex; gap:14px; align-items:flex-start; border-radius:20px\">\n        <span class=\"lp-chip\">1<\/span><\/p>\n<div>\n          <strong style=\"font-size:15px; color:#0C0027\">Int\u00e9grez vos contenus officiels<\/strong><\/p>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:13.5px\">Documents, URL, sitemap XML en 2 clics.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"lp-card tolk-diff-card\" style=\"display:flex; gap:14px; align-items:flex-start; border-radius:20px\">\n        <span class=\"lp-chip\">2<\/span><\/p>\n<div>\n          <strong style=\"font-size:15px; color:#0C0027\">Branchez vos outils m\u00e9tier<\/strong><\/p>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:13.5px\">GRC, t\u00e9l\u00e9services, ticketing, GED gr\u00e2ce aux connecteurs MCP.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"lp-card tolk-diff-card\" style=\"display:flex; gap:14px; align-items:flex-start; border-radius:20px\">\n        <span class=\"lp-chip\">3<\/span><\/p>\n<div>\n          <strong style=\"font-size:15px; color:#0C0027\">Pilotez la performance<\/strong><\/p>\n<div class=\"tolk-diff-desc\">\n<p style=\"font-size:13.5px\">Taux de r\u00e9solution, volumes \u00e9vit\u00e9s, langues, satisfaction&nbsp;: tout est mesur\u00e9.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ CTA FINAL ============ --><\/p>\n<section id=\"demo\" class=\"lp-panel\" style=\"border-radius:0; width:100vw; margin-left:calc(50% - 50vw); margin-right:calc(50% - 50vw); text-align:center\">\n<div class=\"lp-container\" style=\"max-width:900px\">\n<div class=\"lp-card\" style=\"padding:48px 40px; border-radius:24px\">\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/03\/genii-icon.svg\" alt=\"Genii\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\" style=\"height:44px; width:44px; margin:0 auto; display:block\"><\/p>\n<h2 style=\"margin-top:20px\">Un service public accessible \u00e0 tous,<br \/><span class=\"lp-accent-1\">tout le temps.<\/span><\/h2>\n<p style=\"margin-top:16px; text-align:center\">D\u00e9couvrons ensemble ce que Genii changerait sur votre relation usager.<br \/>30 minutes de d\u00e9mo, puis 14 jours d&#8217;essai gratuit sans engagement.<\/p>\n<div style=\"display:flex; justify-content:center; margin-top:28px\">\n        <a href=\"https:\/\/www.tolk.ai\/en\/tolk-ai-demo\" class=\"lp-cta\" style=\"border-radius:28px\">R\u00e9server une d\u00e9mo<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><!-- ============ R\u00c9F\u00c9RENCES ============ --><\/p>\n<section style=\"padding:56px 0\">\n<div class=\"lp-container\">\n<p style=\"text-align:center; font-size:13px; letter-spacing:.05em; text-transform:uppercase; color:#8B8BA7; font-weight:700; margin-bottom:32px\">50+ administrations publiques et entreprises font confiance \u00e0 tolk.ai pour moderniser la relation \u00e0 l&#8217;usager<\/p>\n<div class=\"tolk-logo-row\" style=\"display:flex; flex-wrap:wrap; align-items:center; justify-content:center; gap:32px; filter:grayscale(1); opacity:.72\">\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-france-titres-ants-tolk.ai_.png\" alt=\"France Titres\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-ministere-des-armees-tolk.ai_.png\" alt=\"Minist\u00e8re des Arm\u00e9es\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/dev\/wp-content\/uploads\/2026\/08\/logo-arcom-tolk.ai_.png\" alt=\"Arcom\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-region-ile-de-france-tolk.ai_.png\" alt=\"R\u00e9gion \u00cele-de-France\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/dev\/wp-content\/uploads\/2026\/02\/logo-prefecture-region-bretagne-tolk.ai_.png\" alt=\"Pr\u00e9fet de la r\u00e9gion Bretagne\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-pass-culture-tolk.ai_.png\" alt=\"pass Culture\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-agence-service-civique-tolk.ai_.png\" alt=\"Agence du Service Civique\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-Agence-du-numerique-en-sante-tolk.ai_.png\" alt=\"Agence du Num\u00e9rique en Sant\u00e9\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\"><br \/>\n      <img loading=\"lazy\" src=\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2026\/02\/logo-cma-nouvelle-aquitaine-tolk.ai_.png\" alt=\"CMA Nouvelle-Aquitaine\" width=\"72\" height=\"36\" loading=\"lazy\" decoding=\"async\" style=\"height:36px; width:auto\">\n    <\/div>\n<p style=\"text-align:center; font-size:13px; color:#8B8BA7; margin-top:32px\">Solution de confiance, s\u00e9lectionn\u00e9e par <strong>DINUM<\/strong>, <strong>DGE<\/strong>, <strong>DAE<\/strong>, <strong>Mission French Tech<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<div style=\"height:10px\"><\/div>\n<\/div>\n<p><script>\n(function(){\n  var TOTAL = 5;\n  var current = null;\n  var currentPhase = null;\n  function resetToAllSteps(){\n    currentPhase = null;\n    for (var k = 0; 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Genii est l&#8217;orchestrateur d&#8217;exp\u00e9rience usager. Une seule IA qui informe, oriente et accompagne pour rendre le service public accessible \u00e0 tous, tout le temps. Tester 14 jours gratuitement Voir le parcours usager Connect\u00e9 en 2 clics Sans engagement SecNumCloud, RGAA, DSFR +85% de r\u00e9solution des demandes \u221235% de demandes entrantes [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":17399,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-18244","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Genii, l&#039;agent IA qui simplifie la relation usager<\/title>\n<meta name=\"description\" content=\"Genii, l&#039;agent IA qui simplifie la relation usager pour un service public accessible \u00e0 tous, tout le temps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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