{"id":15289,"date":"2022-09-07T15:25:48","date_gmt":"2022-09-07T13:25:48","guid":{"rendered":"https:\/\/www.tolk.ai\/analytics-performance-measurement-solution-for-chatbot-and-live-chat"},"modified":"2026-02-16T12:31:04","modified_gmt":"2026-02-16T11:31:04","slug":"analytics-performance-measurement-solution-for-chatbot-and-live-chat","status":"publish","type":"page","link":"https:\/\/www.tolk.ai\/en\/analytics-performance-measurement-solution-for-chatbot-and-live-chat","title":{"rendered":"Analytics \u2013 Performance measurement solution for Chatbot and Live Chat"},"content":{"rendered":"\t\t
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Continuous improvement<\/h1>

through anticipation<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Easily understand your customers’ behavior and improve the handling of their requests. From conversions and cart abandonment to support requests and help desk tickets, identify automation opportunities and define the associated journeys. By quantifying the impact of our solution, you will be given the keys to increasing your customer satisfaction. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTestez 14 jours gratuits<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Analytics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Anticipate your customers' requests <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Overview<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quickly monitor the health of your customer service and identify its improvement levers, trends, and opportunities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Centralized<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Analytics measures our entire ecosystem. Chatbot and live chat data are consolidated to provide you with a global vision of your customer service. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Impactful<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quantify the opportunities generated by the bot and stay closer to your users. Understand your customers by analyzing the most frequently requested topics. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Performance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Measure the performance of our solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Monitor the automation rate achieved by both the chatbot and your agents. Examine the questions that trigger escalation, your users’ conversational journeys, and the most frequently activated questions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Satisfaction<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Measure your customer satisfaction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With Analytics, measure customer satisfaction, CSAT, and reasons for dissatisfaction. You can also monitor satisfaction with the automated bot experience (overall conversation or question by question) and human satisfaction with your agents. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Request reasons<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Discover new request reasons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Identify and observe the mapping of popular new customer request reasons. Take advantage of your opportunities for automation and request triaging. Analytics requires no human assistance, allowing you to increase your responsiveness. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Try tolk.ai now<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Deploy tolk.ai in less than 5 minutes using our ready-to-use templates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Don’t wait any longer to get started and measure the benefits of automation and live chat in your specific context.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTry for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Chatbot\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Continuous improvement through anticipation Easily understand your customers’ behavior and improve the handling of their requests. From conversions and cart abandonment to support requests and help desk tickets, identify automation opportunities and define the associated journeys. By quantifying the impact of our solution, you will be given the keys to increasing your customer satisfaction. Testez […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-15289","page","type-page","status-publish","hentry"],"yoast_head":"\nAnalytics \u2013 Performance measurement solution for Chatbot and Live Chat - tolk.ai<\/title>\n<meta name=\"description\" content=\"Continuous improvementthrough anticipationEasily understand your customers' behavior and improve the handling of their requests. 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