{"id":15280,"date":"2020-07-16T14:29:53","date_gmt":"2020-07-16T12:29:53","guid":{"rendered":"https:\/\/www.tolk.ai\/privacy-policy"},"modified":"2026-02-16T12:31:04","modified_gmt":"2026-02-16T11:31:04","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.tolk.ai\/en\/privacy-policy","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15280\" class=\"elementor elementor-15280 elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d95d89 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8d95d89\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5fdf12\" data-id=\"b5fdf12\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-554bcc0 elementor-widget elementor-widget-heading\" data-id=\"554bcc0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d624d elementor-widget elementor-widget-text-editor\" data-id=\"55d624d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: <strong>January 27, 2026<\/strong><\/p>\n<p>The company <strong>The Chatbot Factory<\/strong> (&#8220;we&#8221;, &#8220;our&#8221;) operates the website <strong>tolk.ai<\/strong> (the &#8220;Service&#8221;).<\/p>\n<p>This privacy policy aims to clearly explain how we collect, use, and protect your personal data when you use our Service, in accordance with the <strong>General Data Protection Regulation (GDPR)<\/strong>.<\/p>\n<h2>1. Data Controller<\/h2>\n<p>The data controller is:<\/p>\n<p><strong>The Chatbot Factory<\/strong><br><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccd\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\"> Address: <span style=\"font-weight: 400;\">16 Villa des Nymph\u00e9as \u2013 75020 Paris<\/span><\/p>\n<h2>2. Personal Data Collected<\/h2>\n<p>We may collect the following categories of data:<\/p>\n<ul>\n<li>\n<p><strong>Identification data<\/strong>: first and last name<\/p>\n<\/li>\n<li>\n<p><strong>Contact data<\/strong>: email address, phone number<\/p>\n<\/li>\n<li>\n<p><strong>Connection data<\/strong>: IP address, browser type and version, pages visited, date and time of browsing<\/p>\n<\/li>\n<li>\n<p><strong>Data voluntarily submitted<\/strong> via forms<\/p>\n<\/li>\n<\/ul>\n<p>We do not collect <strong>any sensitive data<\/strong> as defined by the GDPR.<\/p>\n<h2>3. Purposes of Collection<\/h2>\n<p>Personal data is collected solely to:<\/p>\n<ul>\n<li>\n<p>Provide and improve the Service<\/p>\n<\/li>\n<li>\n<p>Respond to requests sent via the website<\/p>\n<\/li>\n<li>\n<p>Ensure the proper functioning and security of the website<\/p>\n<\/li>\n<li>\n<p>Generate anonymized usage statistics<\/p>\n<\/li>\n<\/ul>\n<h2>4. Legal Basis for Processing<\/h2>\n<p>Processing is based on:<\/p>\n<ul>\n<li>\n<p>User <strong>consent<\/strong> (forms, non-essential cookies)<\/p>\n<\/li>\n<li>\n<p><strong>Legitimate interest<\/strong> (security, service improvement)<\/p>\n<\/li>\n<li>\n<p><strong>Compliance with legal obligations<\/strong>, where applicable<\/p>\n<\/li>\n<\/ul>\n<h2>5. Retention Period<\/h2>\n<p>Data is kept only for the time necessary for the intended purposes, in accordance with the duration of the contracts signed between the Provider and the Service user.<\/p>\n<h2>6. Cookies<\/h2>\n<p>The website may use cookies to:<\/p>\n<ul>\n<li>\n<p>Ensure its proper functioning<\/p>\n<\/li>\n<li>\n<p>Measure audience and improve user experience<\/p>\n<\/li>\n<\/ul>\n<p>You can configure your browser to refuse all or some cookies.<br>Refusing certain cookies may limit some of the website&#8217;s features.<\/p>\n<h2>7. Service Providers and Processors<\/h2>\n<p>We may use technical service providers (hosting, analysis tools) acting as <strong>data processors<\/strong> as defined by the GDPR.<\/p>\n<p>These providers only access data to the extent strictly necessary for their tasks and are subject to contractual confidentiality obligations.<\/p>\n<h2>8. Transfers Outside the European Union<\/h2>\n<p>If data is transferred outside the European Union, we ensure that appropriate safeguards are in place (standard contractual clauses, adequacy decision).<\/p>\n<h2>9. Data Security<\/h2>\n<p>We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.<\/p>\n<h2>10. User Rights<\/h2>\n<p>In accordance with regulations, you have the following rights:<\/p>\n<ul>\n<li>\n<p>Right of access<\/p>\n<\/li>\n<li>\n<p>Right to rectification<\/p>\n<\/li>\n<li>\n<p>Right to erasure<\/p>\n<\/li>\n<li>\n<p>Right to restriction of processing<\/p>\n<\/li>\n<li>\n<p>Right to object<\/p>\n<\/li>\n<li>\n<p>Right to data portability<\/p>\n<\/li>\n<\/ul>\n<p>You can exercise your rights by contacting us <a href=\"https:\/\/www.tolk.ai\/en\/tolk-ai-contact-contact-our-team-for-a-chatbot-or-live-chat\">here<\/a>.<\/p>\n<p>You may also file a complaint with the <strong>CNIL<\/strong>.<\/p>\n<h2>11. Protection of Minors<\/h2>\n<p>The Service is not intended for individuals under <strong>18 years of age<\/strong>.<br>We do not knowingly collect personal data from minors.<\/p>\n<h2>12. Links to Third-Party Sites<\/h2>\n<p>The website may contain links to third-party sites.<br>We are not responsible for the privacy policies or practices of these external sites.<\/p>\n<h2>13. Changes to the Policy<\/h2>\n<p>We reserve the right to modify this policy at any time.<br>The current version is the one published on this page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (&#8220;we&#8221;, &#8220;our&#8221;) operates the website tolk.ai (the &#8220;Service&#8221;). This privacy policy aims to clearly explain how we collect, use, and protect your personal data when you use our Service, in accordance with the General Data Protection Regulation (GDPR). 1. Data Controller The data [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-15280","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - tolk.ai<\/title>\n<meta name=\"description\" content=\"Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (&quot;we&quot;, &quot;our&quot;) operates the website tolk.ai (the &quot;Service&quot;). This privacy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tolk.ai\/en\/privacy-policy\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - tolk.ai\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (&quot;we&quot;, &quot;our&quot;) operates the website tolk.ai (the &quot;Service&quot;). This privacy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tolk.ai\/en\/privacy-policy\" \/>\n<meta property=\"og:site_name\" content=\"tolk.ai\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T11:31:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy\"},\"author\":{\"name\":\"Thomas Sabatier\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab\"},\"headline\":\"Privacy Policy\",\"datePublished\":\"2020-07-16T12:29:53+00:00\",\"dateModified\":\"2026-02-16T11:31:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy\"},\"wordCount\":460,\"publisher\":{\"@id\":\"https:\/\/www.tolk.ai\/en#organization\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage\"},\"thumbnailUrl\":\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy\",\"url\":\"https:\/\/www.tolk.ai\/en\/privacy-policy\",\"name\":\"Privacy Policy - tolk.ai\",\"isPartOf\":{\"@id\":\"https:\/\/www.tolk.ai\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage\"},\"thumbnailUrl\":\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\",\"datePublished\":\"2020-07-16T12:29:53+00:00\",\"dateModified\":\"2026-02-16T11:31:04+00:00\",\"description\":\"Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (\\\"we\\\", \\\"our\\\") operates the website tolk.ai (the \\\"Service\\\"). This privacy\",\"breadcrumb\":{\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.tolk.ai\/en\/privacy-policy\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage\",\"url\":\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\",\"contentUrl\":\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.tolk.ai\/en\/privacy-policy#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.tolk.ai\/en#website\",\"url\":\"https:\/\/www.tolk.ai\/en\",\"name\":\"tolk.ai\",\"description\":\"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers\",\"publisher\":{\"@id\":\"https:\/\/www.tolk.ai\/en#organization\"},\"alternateName\":\"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.tolk.ai\/en?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.tolk.ai\/en#organization\",\"name\":\"tolk.ai - Generative AI powered Chatbot and Livechat solutions\",\"url\":\"https:\/\/www.tolk.ai\/en\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png\",\"contentUrl\":\"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png\",\"width\":1000,\"height\":500,\"caption\":\"tolk.ai - Generative AI powered Chatbot and Livechat solutions\"},\"image\":{\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/fr.linkedin.com\/company\/tolk-ai\",\"https:\/\/www.youtube.com\/@tolk.ai.technology\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab\",\"name\":\"Thomas Sabatier\",\"sameAs\":[\"https:\/\/www.tolk.ai\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy - tolk.ai","description":"Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (\"we\", \"our\") operates the website tolk.ai (the \"Service\"). This privacy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tolk.ai\/en\/privacy-policy","og_locale":"en_US","og_type":"article","og_title":"Privacy Policy - tolk.ai","og_description":"Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (\"we\", \"our\") operates the website tolk.ai (the \"Service\"). This privacy","og_url":"https:\/\/www.tolk.ai\/en\/privacy-policy","og_site_name":"tolk.ai","article_modified_time":"2026-02-16T11:31:04+00:00","og_image":[{"url":"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#article","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy"},"author":{"name":"Thomas Sabatier","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab"},"headline":"Privacy Policy","datePublished":"2020-07-16T12:29:53+00:00","dateModified":"2026-02-16T11:31:04+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy"},"wordCount":460,"publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage"},"thumbnailUrl":"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.tolk.ai\/en\/privacy-policy","url":"https:\/\/www.tolk.ai\/en\/privacy-policy","name":"Privacy Policy - tolk.ai","isPartOf":{"@id":"https:\/\/www.tolk.ai\/en#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage"},"image":{"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage"},"thumbnailUrl":"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg","datePublished":"2020-07-16T12:29:53+00:00","dateModified":"2026-02-16T11:31:04+00:00","description":"Privacy Policy Last updated: January 27, 2026 The company The Chatbot Factory (\"we\", \"our\") operates the website tolk.ai (the \"Service\"). This privacy","breadcrumb":{"@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tolk.ai\/en\/privacy-policy"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#primaryimage","url":"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg","contentUrl":"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.tolk.ai\/en\/privacy-policy#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.tolk.ai\/en\/generative-ai-chatbot-for-customer-relationships"},{"@type":"ListItem","position":2,"name":"Privacy Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.tolk.ai\/en#website","url":"https:\/\/www.tolk.ai\/en","name":"tolk.ai","description":"Generative AI powered Livechat and Virtual Assistant solutions for next generation customers","publisher":{"@id":"https:\/\/www.tolk.ai\/en#organization"},"alternateName":"tolk.ai - IA g\u00e9n\u00e9rative et agents conversationnels","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tolk.ai\/en?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tolk.ai\/en#organization","name":"tolk.ai - Generative AI powered Chatbot and Livechat solutions","url":"https:\/\/www.tolk.ai\/en","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/","url":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","contentUrl":"https:\/\/www.tolk.ai\/wp-content\/uploads\/2020\/07\/logo-tolk.ai-new.png","width":1000,"height":500,"caption":"tolk.ai - Generative AI powered Chatbot and Livechat solutions"},"image":{"@id":"https:\/\/www.tolk.ai\/en#\/schema\/logo\/image\/"},"sameAs":["https:\/\/fr.linkedin.com\/company\/tolk-ai","https:\/\/www.youtube.com\/@tolk.ai.technology"]},{"@type":"Person","@id":"https:\/\/www.tolk.ai\/en#\/schema\/person\/d14ef42674dee6d102387404221386ab","name":"Thomas Sabatier","sameAs":["https:\/\/www.tolk.ai"]}]}},"_links":{"self":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/pages\/15280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/comments?post=15280"}],"version-history":[{"count":1,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/pages\/15280\/revisions"}],"predecessor-version":[{"id":15288,"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/pages\/15280\/revisions\/15288"}],"wp:attachment":[{"href":"https:\/\/www.tolk.ai\/en\/wp-json\/wp\/v2\/media?parent=15280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}